Community Relations Specialist - Paris, France - BlaBlaCar

BlaBlaCar

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

About BlaBlaCar

BlaBlaCar is the world's leading communitybased travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 700+ employees counts over 50 nationalities and is spread across our 6 global offices, 30% working fully remotely.

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar.

Their mission is to provide world class support to all our members:
passengers and drivers, while working on high impact projects. As a Community Relations Specialist, your role will be to assist the members in the Italian market. You will be reporting to our Associate Manager - Italy and Germany. However, please note that this position is based in France.

Your responsibilities:

Assist members via various channels: respond to member requests (tickets, social networks, moderation) with a high level of quality.
Contribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teams.
Management of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.).
Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)

Your qualifications:

Previous experience in customer service (at least 1 year)
Excellent communication and active listening skills with a willingness to help others
A strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced level
Full working proficiency in English and Italian (Please send your CV in English)
You fit with ourBlaBlaPrinciples
You thrive in a collaborative, fastgrowing and innovative environment
You have the ability to take ownership, be aligned with business priorities Nice to have: Proficiency in French
What we have to offer:
Full remote possible in the country of employment
4 additional weeks on top of legal maternity leaves
Financial support for home office equipment
Minimum 25 days holiday per year
Local meal plan policy (Swile card)
50% transportation paid (Forfait Mobilité Durable)
Relocation package and visa support
Free unlimited carpooling & bus rides
Personal growth via trainings, mentorship, and internal mobility programs
Employee Stock ownership plan
Regular team building events
Mental health support through
1 day off per year to test our product
Annual budget for Sport & Cultural activities (180EUR reimbursed)

Interested in joining the ride? Here is what the process looks like:

45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions

- a fully remote exercise to evaluate your technical skills
- a 60-min video-call with our Associate Manager

Italy and Germany, Alessandra Minio, to deep dive into the role

- a 30-min video-call with our Senior Customer Support Operations Manager, Aline Romer, for a vision fit and rounding off the process

Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.
Not sure yet?
Check out our 100 reasons to join BlaBlaCar