Application Specialist - Courbevoie, France - InterSystems

InterSystems

Entreprise vérifiée

Courbevoie, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Key Responsibilities

Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
Escalate Open (unresolved) problems in accordance with current policies and procedures.
Conduct individual and group training, product demonstrations and workshops as required
Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
Be a Subject Matter Expert (SME) for TrakCare.
Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
If required, work with our partners to identify potential changes within the parameters of the product
Participate in onsite implementations if required
Participate in onsite Support related meeting with customers/partners if required
Participate in the on call 24 hour roster service

Experience and Qualifications

General aptitude for solving problems and using technology to improve processes
Understanding and experience in implementation of product solutions
Understanding and experience with Hospital Information Systems
Proven ability to think laterally and come up with innovative solutions for software product implementations
An ability to handle multiple tasks simultaneously and within tight time constraints
Proven ability to work through problems with different customer groups achieving positive outcomes
Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred
Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
Ability to work in team (with colleagues/partners eventually located in different town/countries)

Education and Training

BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)
University degree (Physics, Mathematics, Sciences, medical informatic) or equivalent work experience

Status:
Cadre

Salary:
From 35,000.00€ per year