Customer Experience Coordinator - Courbevoie, France - Saint Gobain

Saint Gobain

Entreprise vérifiée

Courbevoie, France

il y a 19 heures

Posté par:

Sophie Dupont

beBee Recruiter

Description

Pourquoi a-t-on besoin de vous ?

In Saint-Gobain, at corporate level within the Marketing & Development Team, stands the Central Customer Experience Team, with the mission to support countries & businesses to implement and leverage customer experience locally.

As a customer experience coordinator, you will help Saint-Gobain organizations to design the Voice of Customer strategy, in alignment with the rules we defined for the group.

Manage Medallia Voice of customer tool (70%)

Promotes the tool and the good practices.
Onboard new businesses and follow their Voice of Customer program deployment.
Manage the projects together with our external vendor Medallia.
Consolidate relevant dashboard, to let users have the right visibility of their VoC collection.
Explore, promote and deploy new functionalities.
Animate the community and implement new channels.
Consolidate pedagogical documents.
Follow budget and internal invoicing.

You will also be in charge on specific project to use the Voice the customer outcome and turn it into actionable plans.

You will be able to use relevant methodologies already built by the team (persona, customer journey mapping, interview, action plan. )

Developp the customer experience tools (25%)

Develop and follow new functionalities for the internal CX Website (wordpress) in peer with a development agency.
AI project management: follow a project that automatize interview analysis.
New digital customer experience training: project and content management supported by an Intern and developed with the Full CX team adhesion.
Follow CX KPI supported by an intern.

Animate the community (5%)

Consolidate good practices.
Post and animate the Yammer.
Participate to Webinar
Participate to CX training on site.

Ce poste est-il fait pour vous ?

Master's degree in business, Marketing or a related field. Gradutate level accepted with a previous internship in measuring customer satisfaction.
Familiarity with customer feedback platforms and VoC programs is a plus.
Proficiency in data analysis, preferably with a focus on customer data and insights.
Detailoriented, with a commitment to data accuracy and quality.
Ability to work independently and as part of a team, managing multiple projects and deadlines.
Great communication skills to convey data findings into a comprehensive business meaning for the audience you will address.
Fluent in English
Strong communication and project management skills
Educational, Customer oriented, listening skills, autonomous and team player.

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