Technical Support and Training Europe - Brignais, France - Acuity Brands

Acuity Brands

Entreprise vérifiée

Brignais, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Job Summary:

We are presently recruiting a Technical Support and Training Europe, to support the product-lines success by providing both technical support & training to customers in order to increase our sales in the defined area.

He/she will work in collaboration with the European Technical Support & training team, the European Sales Team, & the Product Management team.

Immediate Supervisor:
Technical Support and Training manager, and functional link with the Director of Sales Europe.

Key Tasks & Responsibilities (Essential Functions):

Technical Support

Respond to technical questions from customers pertaining to the use of Distech Controls controllers and control systems network management software in a problemsolving context and ensure that customers receive necessary support to solve their problems in a timely fashion.
Diagnose and resolve problems remotely (online or phone)
Provide field support, if required.
Keep up to date with the latest technologies and products in the field related to the Distech controls product line and industry.

Training

Provide inperson and virtual trainings on Distech Controls products in Europe.
Contribute to enhance the training content and training material.

Input for Product Management

Internally, proactively assess, clarify, and validate customer needs for assigned product lines on an ongoing basis. Identify & prioritize product enhancement opportunities.
Collaborate with product management by providing the perspective of the customer on the functionality of our products.

Experience (minimum experience required):

University or College degree from an accredited institution or equivalent with relevant experience in Technical Support, Training, HVAC or Controls.
Knowledge and relevant experience in HVAC and in Building Automation Systems (BAS).
Knowledge of BACnet, Modbus, MBUS and IT/web based communication protocols.
Knowledge of control system estimating, design, programming and engineering, specifically BACnet.
Knowledge in IT / IOT technologies
HTML, OPC, SNMP, REST, MQTT, IP network management and Niagara Framework is an asset.
Strongly oriented towards customer service satisfaction.
Proficient in English communication skills: written, oral communication and presentation.
Knowledge of French language and/or another European language is an asset.
Ability to communicate with multi/crosscultural environments.
Ability to multitask and handle various priorities.
Must be able to work effectively in a fastpaced, dynamic work environment and under tight deadlines.

Job Requirements and Working Conditions:

This position requires the employee to maintain a homebased office.
This position requires regular travels within Europe. The employee must hold a valid passport.

Distech Controls Inc. et EldoLED B.V. appartiennent à Acuity Brands Lighting, Inc., qui est située aux États-Unis.

Ces sociétés partagent un système de recrutement global sur lequel seront conservées les données que vous fournissez, et qui seront soumises aux lois des États-Unis d'Amérique.