Customer Excellence Specialist F/m - Molsheim, France - Merck KGaA Darmstadt Germany

Merck KGaA Darmstadt Germany

Entreprise vérifiée

Molsheim, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics.

Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

Your role:

In this role you will be dealing with requests regarding our Life Science, Process Solutions Portfolio.

You are the entry point for the first level commercial and regulatory questions from our internal and external clients in your dedicated area of responsibility by mail, phone or fax.

You act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces.

You continuously support the sales representatives in their daily activities in order to meet the sales objectives.

You deal with all quotation requests in close collaboration with the sales representative.

You handle requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc...

You are the first level support for all regulatory questions.

You manage customer accounts and interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

You enforce our price policy and develop special prices for a specific category of clients.

You answer the phone, take product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement.

You handle and resolve customer complaints. You escalate requests and unresolved issues to the designated resource.

You file records of customer interactions and transactions.

Limited-term contract, until the end of November 2024.

Who you are:

Master's Degree with 13 years of working in Customer Service or Sales Support
Fluent German and English
A positive outlook on dealing with our important customers, driven by great sensibility for customer satisfaction
Strong verbal and written communication skills
Quick understanding, selfinitiative and reliable working attitude
Creative, curious, goal oriented and open personality
At ease with tools and systems: Microsoft Office, Outlook, SFDC, SAP

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology.

We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress