Automotive Customer Care - Paris er, France - workster

Description

Workster partners with a leading French based BPO who are growing their internal Automotive Customer Support department in German and Dutch.

• General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
• Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.)

• Excellent Dutch or German level (C1) and good English skills (B2-C1)
• Excellent interpersonal skills
• An interest in the Automotive sector is a plus
• Being proactive and dynamic in how you deal with customers
• Commercially business savvy and number oriented
• Shift rotation 08 AM 08 PM, from Monday to Saturday. 36 hours a week.

• Career progression in a big company
• Base salary & language bonus
• Monthly performance bonuses
• Medical and life insurance
• 50% of the public transport fee reimbursed
• Access to the restaurant of the company, and to the Work Council.
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.