Distribution Solutions - Puteaux, France - AXA

AXA

Entreprise vérifiée

Puteaux, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Référence de l'offre
22000DE8

Type de contrat

CDI
Niveau d'expérience
Expérimentés

Société du groupeAXA Investment Managers

Famille métier
IT, Data & Transformation

Localisation
PUTEAUX, Hauts-de-Seine

Votre rôle et vos missions:

Be responsible for designing, delivering, and enhancing the new CRM tool (Salesforce) starting with convergence of business & sales processes
Be responsible for the evolution of Client group tools & processes (Salesforce, Eloqua, BrightTALK, UME, etc.) AXA IM Core is creating a central Distribution Tools & Processes role that is responsible for a number of internal transversal activities such sales processes, distribution technology, and change projects.

You will be part of the AXA IM CORE COO Office, reporting to the AXA IM CORE COO, and the role is transversal across geographies, client channels and distribution function (sales, marketing, and client service).

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You will be responsible for Distribution & Digital related projects - with a clear focus on CRM transformation project (part of our strategic ambition for 2023/2024)

You will be part of the CRM project team and acting as a Transversal Business Product Manager
In project mode, your main missions are:
Participate to CRM design workshops with project team and support business requirements gathering effort on expected capabilities/ evolutions to be made to the Salesforce platform in terms of functionalities, data & systems integrations
Responsible for arbitration during design workshop & ensure solution meet business teams requirements
Capture and complete business requirements for report, dashboard and Management information across business teams and ensure they are well configured in Salesforce & through BI tools (e.g., Tableau)
Contribute on key project governance bodies and escalate blocking points to senior management/governance bodies when needed
Contribute to UAT sessions to ensure that business requirements are met, triage/ review user feedback
Lead Business demo & prepare communication packs or intervention for internal sales forums/ town hall, you will be working closely with the Client Group CORE leadership team to help tailor key CRM communications
Lead change effort through endusers training when needed
Define additional business initiatives around CRM architecture where required to build the CRM roadmap

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On a BAU/ run mode, your main missions are:

CRM roadmap governance & further enhancements in order to achieve the strategy and vision set by the Business Leaders and aligned goals across business teams
Overall Product ownership around CRM and working with Technology product owner to feed requirements into the CRM solution design
Align Business teams across locations on global processes, guidelines that you will be documented
Salesforce best practices sharing
Contribute to Business governance forums across the CRM platform, escalate issues/risks and oversee the distribution technology roadmap, as communicated and agreed by the Business sponsor(s)
Oversight of the CRM platform ensuring the quality is maintained and processes are followed
Manage CRM & distribution related technology budget and track actuals to report up to the Distribution Leadership as required
Contribute to yearly building of IT project budgets for Distribution
Leverage innovation and technology / data improvements globally

Votre profil:

Education/Qualifications / Experience

Higher degree in economics or finance preferred,
Strong knowledge on Distribution related technology: CRM tool, BI tools, Microsoft office, etc

Knowledge and Skills

Excellent English skills required
Industry understanding: You must have a high degree of understanding of Asset Management and Distribution function, along with the commercial acumen needed to build business cases
Leadership: You must have excellent leadership skills, business acumen and ability to effectively manage, lead and supervise a multidisciplinary team
Relationship building: You must be an effective relationship builder, developing strong relationships across the whole organisation with a wide range of stakeholders from a position of trust
Completionoriented: You must be resultsdriven and follow things through to the end
Decisionmaking: You must have superior prioritisation and decisionmaking skills

Competencies
Communication - an exceptional ability to distil information down and present it back to allow decisions to be made

Innovative and big picture
- you will be leading a strategic project and be able to think innovatively and in a structured manner, combining attention to detail with comprehending the bigger picture

Energy & resilience - ability to maintain a positive and productive outlook throughout periods of change

Ability to drive change - someone who will make things happen and can challenge the business and other functions to deliver cost-effective service

Strong People ski