Customer Care Solution Operator - Marseille, France - Skeepers

Skeepers

Entreprise vérifiée

Marseille, France

il y a 3 jours

Posté par:

Sophie Dupont

beBee Recruiter

Description

SKEEPERS is a French group that is changing the world of customer experience. With a strong international ambition (offices in Spain, Italy, Germany, but also Brazil, Canada and the USA),
SKEEPERS helps brands generate value by and for their customers.

With its SaaS solutions for influencer marketing, consumer video and live shopping, data marketing and feedback management,
SKEEPERS provides brands with a complete offer that allows them to prescriptively activate the data collected from customer feedback for marketing purposes.

About the role:

The Client Services department intervenes as soon as a contract is signed between us and our clients. The Customer Success Managers then assist our clients in clarifying their needs.

The Professional Services team helps in implementing and deploying our solutions and finally the Customer Care team assists and supports our users in production.

Your Missions:

As a Customer Care Solution Operator in the Italian market, you will be responsible for:

Qualify Client Requests by:_
Analysing client requests to inform other supportive departments (R&D, Product, CSM, PS, Sales...)
Handling requests qualitatively
Handling followup communication with respective requesters
Monitoring resolution deadlines in compliance with SLAs
Ensuring client requests are handled with the appropriate answer in order to close them
Monitoring customer satisfaction

Additionally, as a Customer Care Solution Operator, you will also be responsible for:

Initiating telephone calls on specific cases
Identifying and contributing to the resolution of recurring requests with the appropriate departments (R&D, Product, CSM, PS, Sales...)
Contributing in creating and maintaining the solution knowledge base (our Help Center)
Contributing in training and assisting your peers

Requirements:

You have 2 years experience in a similar position (Operator Support, Level 1 Agent, SaaS Customer Support, or similar) in the web technology sector
You have excellent writing skills in
Italian and English or French:
You are customer centric
You have great interpersonal, communication and analytical skills

Benefits

What you get at SKEEPERS:

A fulltime permanent contract
Numerous advantages such as luncheon vouchers, a remote friendly environment, a dynamic atmosphere...
Opportunity to play a strategic role within a dynamic structure in a competitive market
An international project with strong growth
Strong technical and organisational challenges with the integration of new companies (already 8 acquisitions within the Group)