3pl Operations Manager, External Fulfillment Spex - Clichy, France - Amazon EU SARL (FR)

Amazon EU SARL (FR)

Entreprise vérifiée

Clichy, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Bachelor's degree or equivalent certification in (Industrial/Mechanical) Engineering, Operations, Business Administration, or a related field

English (C1 Level) and French (C1 Level)
Proficient in Microsoft Office products: Excel, Word, Outlook, PowerPoint and MS Project

External Fulfillment supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support.

The role includes interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain.

The main tasks will be management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers.

The 3PL Operations Manager will be responsible for both launch and improvement projects within the External Fulfillment Emerging Markets, Inbound and Special solutions team and will contribute to the development of Amazon's flexible & customer-centric fulfillment.

Key job responsibilities

Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
Prioritize projects and software feature requests, evaluate and set stakeholder expectations
Ensure for each integration that requirements and resources both internal / external are available to deliver success
Work closely with technical development teams to deliver features which are customerfocused, scale able, auditable and iteratively developed
Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and handson project and operations management
Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
Willingness to travel to EU sites

Clichy, FRA

Proven operations leadership experience in a similar fastpaced process driven manufacturing, production or distribution/logistics environment
Strong data analysis skills
Ability to produce, interpret and draw conclusions from data
Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Excellent communication skills with the ability to communicate and influence effectively at all levels
Past experience or study of startup operations and/or 3PL environments
Team player who can facilitate successful project work, operating to deadlines
Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma

Technical expertise

Solutiondriven approach to systems & processes
Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
Masters degree in (Industrial/Mechanical) Engineering, Operations, Business Administration, or a related field