Supply Chain and Customer Services Specialist - Paris e, France - ASAHI BRANDS FRANCE

ASAHI BRANDS FRANCE

Entreprise vérifiée

Paris e, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Key Purpose Statement
Management of Customer Service, with the specific responsibility for top quality service to external and internal customers.

Responsible for the whole OTC process (excluding invoicing); order fulfillment, distribution, collection of kegs, control of invoices and payment collection, including control and management of receivables.

Manage all Supply Chain Operations between source breweries and country, focused on operational implementation, maintaining smooth operational processes.

Key Responsibilities & Outputs

Ensure a smooth and faultless end to end supply chain process from brewery to customer and back
Ensure adequate complaint receiving, processing and solving, including follow up to the customer
Responsible receiving, checking, processing and confirming orders
Responsible monthly discounts to customers are implemented
Ensure stock availability of all products in logistic partner in consideration of agreed stock standards and shelf life targets
Manage the complete process of beer, empties and POS orders
Manage customer receivables (follow up with customer and/or responsible manager + sending reminder) and matching payments against outstanding invoices (or at least as support to finance team)
Ensure and maintain positive customer relationship building
Communication with lawyers/ bad debt resolution and preparation of ON-Trade contracts (incl. documentation) or process
Optimize supply chain and customer service operations in the country on a regular basis
Collection of forecasts needed for breweries
Quarterly/annual declaration of waste disposal and packaging recycling according legal requirements
Responsible for individual country specific legal requirements affecting the operational business
Suggest & Support implementation of changes within customer service and supply chain to improve processes

Knowledge and Experience Required

University degree required with specific academic business/ technical qualifications.
Track record in a function with logístical, operational background (Customer Service, Demand Planning, Transportation preferred).
Fluent in French with conversational English
Systems knowledge: SAP, MS Office (Outlook, Excel, Word, PowerPoint)
General knowledge and understanding of relevant logístical parameters and financial basics
Understanding of the whole supply chain and CS in a FMCG company (deliveries and distribution) including whole OTC process
Time management, understanding of the production and planning process in FMCG company
Customer orientated
Proactive, hands on, problem solver
Capability to identify and solve multiple problems in a very wide variety of topics in a fast moving and demanding environment
Learning attitude, open to new ideas, flexible, show initiative, independent
Proactive in proposing new processes to improve the business
Pragmatic and analytic thinking, accurate, consistent, task & goal orientated
Stressresistant, effective problem solving, ability to specify work priorities