French-speaking Senior Customer Implementation Manager - Paris - MakiPeople

Description

Hello, we're MakiPeople

MakiPeople is solving one of the biggest problems in HR: recruitment.

In 2024, Maki has experienced extraordinary growth of 300%, transforming hiring for industry leaders like H&M, BNP Paribas, PWC, Deloitte, Capgemini, FIFA, Clarins and many others, achieving 80% automation of screening and interviews, 3x faster time-to-hire and 20% lower turnover.

Beginning 2025, we were thrilled to announce we raised a $28.6M Series A to revolutionize HR with conversational AI agents.

Led by Blossom Capital, with participation from DST Global and existing investors Frst, GFC, and Picus Capital, this funding will fuel our geographical expansion and our product development.

Our mission is to give human resources more-than-human powers, as we believe the future lies in a powerful mix of human ingenuity and AI-driven intelligence.

Our agents don't just assist—they do the work, enabling teams to focus on strategic priorities, unlock creativity, and drive meaningful organisational impact.

And to do so, we are expanding our Customer Implementation team: you'll play a key role in ensuring clients experience a seamless setup and a powerful start with our platform, joining a dedicated team that's passionate about crafting exceptional Implementation experiences.

Now is the perfect time to join us. You'll see the direct impact of your work, help shape the future of recruitment, and ensure that both our clients and candidates have the best possible experience with MakiPeople.

We're truly honoured you're considering joining us at MakiPeople, and we hope this opportunity inspires you to apply

We look forward to meeting you

About the Customer Implementation team

The Customer Implementation Manager at MakiPeople holds a pivotal place at the intersection of technology and customer experience. Your primary mission is to streamline the integration of MakiPeople's advanced AI solutions into our clients' operations, setting the stage for their success from the outset.

You'll be at the heart of client engagement, ensuring a straightforward, effective setup and training process for our platform. Your collaboration with internal teams is crucial to deliver a successful implementation experience for both recruiters and candidates.

In this role, you're not simply checking boxes; you're building relationships and guiding clients through each step, always focusing on ease of use and maximum platform engagement. Your commitment to excellence and a client-centered approach will not only meet but surpass our clients' expectations, leading to better recruitment outcomes.

Dealing with any challenges head-on, you'll provide timely, empathetic solutions that strengthen trust and lay the groundwork for lasting partnerships. Your work is impactful, paving the way for the future of HR technology with our AI-driven assessment tools.

In this role of Customer Implementation Manager, your impact is substantial—you don't just start our clients on their journey with MakiPeople; you're driving the evolution of recruitment, ensuring our technology meets its full potential with each client we serve.

About your missions

Go-Live Excellence

• Manage and execute the customer implementation process with a focus on smooth and efficient transitioning to MakiPeople's platform, delivering an experience that consistently exceeds customer expectations.

• Commit to having customers fully operational on the platform by the promised go-live date, showcasing our reputation for dependability and attention to detail.

• Elevate the standard for assessment experiences by blending visually appealing branding with thoughtfully engineered functionality that benefits both candidates and recruiters.

Innovative Experience Creation

• Lead the charge in crafting cutting-edge assessment protocols that are not only powerful but also user-friendly, ensuring an exceptional and memorable experience for candidates.

• Innovate our training methodology to thoroughly equip users with the skills and confidence needed to harness the full capabilities of our AI-powered platform.

• Design an implementation journey that epitomizes innovation and sophistication, creating an impactful and lasting positive impression on all stakeholders engaged with our platform.

Cross-functional Collaboration

• Act as the central coordinator between Product, Tech, Science, Sales, Care and Success teams to ensure a synergistic approach to the platform's deployment and client satisfaction.

• Facilitate open lines of communication with the Product and Tech teams to guarantee that technical functionalities and upgrades are flawlessly incorporated into the implementation plan.

• Collaborate closely with the Science team to certify that AI-powered assessments are tailored to meet each client's unique criteria, emphasizing scientific integrity and applicability.

• Partner with Sales and Success teams to align client expectations with the delivery of our services, converting sales agreements into operative success stories from the get-go.

Project Management Excellence

• Apply expert project management techniques to oversee the entire implementation process, from meticulous planning to successful execution.

• Set definitive project milestones and distribute responsibilities clearly, ensuring accurate timelines while preemptively identifying and addressing potential risks.

• Embrace a disciplined approach to managing implementation projects, maintaining transparency with regular updates, stakeholder engagements, and systematic progress reviews.

Eventually as one of the early employee of MakiPeople, you'll be be able to shape the future of the team. We share as much ownership on the way we work and on the product itself as we can as we're convinced our success is 99% due to our amazing team.

Our ideal candidate

• Experience in a similar role working with Enterprise accounts, within a fast-growing startup or a B2B SaaS

• Strong interest in AI and HR tech; knowledge of the HR ecosystem would be a plus

• Appetite for solving problems and an analytical mindset with the ability to interpret data and use it to make strategic decisions

• Drive and ambition: we're growing fast and expect you to grow along us

• Entrepreneurial mindset: you have a proactive attitude, enjoy freedom and autonomy and act as an owner

• Strong customer service and communication skills, with the ability to build strong relationships with customers

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment

• Bilingual in English & French

A note on diversity @MakiPeople

"Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles."

Your progression with us

• Make a Real Impact: As part of our small, dynamic team, your contributions will have a direct and visible impact on the company's success. Your work truly matters here.

• Unlock Career Growth: With plenty of learning and development opportunities, this is your chance to grow your career in autonomy, problem-solving, process design, innovation, and client management.

• Ambitious Futures Welcome: We value ambition and are excited to support your journey toward more senior roles as you grow and as new opportunities emerge within the company.

• Shape Your Path: We are committed to supporting your career evolution, offering flexible "transversal" mobility opportunities tailored to your aspirations and goals within the organisation.

Join us at Maki

Our vision
Give human resources more-than-human powers.

Our mission
Build the conversational AI agent that liberates HR teams, advances organizations, and expands human potential.

Our values

We are still very young and our culture is evolving as we grow together. Nonetheless, below are values we identify ourselves with:

• Play to Win - Our ambition is limitless. We relentlessly aim for the top, pushing forward to be number one.

• Push the Boundaries - Innovation drives us. We adapt, evolve, and set new standards to redefine what's possible.

• Trust is Earned - Trust is our foundation. We hold ourselves to the highest standards of transparency, security, and responsibility.

• Embrace Intensity - Speed and precision define our approach. We execute with urgency, focus, and purpose to create immediate, tangible impact.

• Stronger together - We succeed as one. Collaboration, shared purpose, and collective ownership are at the heart of our progress.

Our process together

We want to offer the best candidate experience possible by letting everyone apply, ensuring that the process lasts ~3 weeks from the moment you get invited to the first step.

Step 1: A short assessment on Maki (~25mins)

This is the occasion for you to discover our product more in-depth and to demonstrate your fit, skills & motivation (~25mins)

Step 2: A call with your hiring manager (~45mins)

If we believe you may be a good match, we'll arrange a first call with your hiring manager to cover the basis: your experience, your vision of the role and your interest in joining us.

Step 3: A call with one of our co-founders (~45mins)

We'll then arrange a call with Paul-Louis, our COO and one of the three co-founders.

Those structured conversations (steps 2 & 3) aim at covering skills we would have not covered in the assessment as well as your fit to our values & vision. At any point, you'll have the opportunity to ask all your questions, including the tough ones.

Step 4: A business case with our co-founders (~60mins).

You will then be invited to our Implementation Business Case with your hiring manager as well as two of our co-founders: Paul-Louis & Benjamin (our CPO).

Step 5: Informal meetup with your future team

We'd also like for you to be able to meet your future colleagues These meetings (online or in real life if and when possible) will be a chance for you to familiarise yourself with the team, our way of working, and again, to ask any questions you may have

Step 6: Your offer

If we have a match, we will send you an offer asap.