Customer Support Junior Fr/en - Paris, France - MANGOPAY

MANGOPAY

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Company Description

MANGOPAY's vision is to fuel the success of the platform economy.

We empower the platform economy with our platform-specific payment infrastructure. Since 2013, we have supported 2,500+ clients in e-commerce, retail, and cutting-edge platforms.

MANGOPAY has developed a payment solution that aims to fuel the success of the platform economy.

Built around our programmable e-wallet solution, MANGOPAY's payment infrastructure offers a simple and easily integrated solution that covers platform payment needs with total integration, as well as flexibility and workflows for many business models.

Our teams are split across Europe in eight different locations, with main offices in Paris and Luxembourg.

Platforms and marketplaces are thriving and we are looking for outstanding profiles to tackle some of the most ambitious challenges in our field and contribute to our robust growth.

Job Description:

As a fast growing FinTech company, our customer pool grows as well, thus, we are looking for a Customer Support Specialist to accomplish this mission within the dynamic Customer Support Team
based in Paris or Luxembourg.

What you'll be doing

Respond to customer compliance, finance, fraud, technical and commercial inquiries and more
Troubleshoot varying degrees of different problems
Organize, plan, and prioritize workload, and complete other assigned special projects as needed
Educate customer on the use of our API and product
Accurately document and update records in required systems
Build customer loyalty through exceptional customer service
Contribute ideas on ways to improve products and services
Maintain performance objectives such as Key Performance Indicators (SLA, response time, satisfaction rate, etc.)
Perform additional duties within the department as needed

Qualifications:

What will make you successful

Strong Customer service experience
Excellent level (both verbal and written) in English and French is required
You have a thorough understanding of how a REST API works
Knowledge of Salesforce
A previous work experience with confidential customer account information is appreciated
Passion for helping others going above and beyond for our customers
Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
Strong problemsolving skills and the ability to think analytically while working in a fastpaced environment
Being flexible/adaptable
Continuously looking for areas of improvement
Ability to multitask with ease, effectively prioritize tasks and be a selfstarter
Ability to work under pressure / Time management skills
Speaking an additional language (German, Italian,...) will be a considered as an asset

Why you'll love working here