After Sales Manager Emea - Paris, France - SharkNinja

SharkNinja

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Our goal is to have a positive impact on people's lives every day, in every household worldwide. We put in a lot of effort to offer our customers top-notch, innovative 5-star products that simplify life.

We are fueled by passion and creativity and we are on the lookout for talented individuals with great ideas who are eager to contribute to the next big thing and grow both professionally and personally.

Join our team as an Aftersales Manager EMEA located in Paris (hybrid work).

OVERVIEW:

We are seeking an After Sales Service Manager EMEA to join our rapidly expanding team in France. The role of the Aftersales Manager EMEA is crucial to the successful implementation of our company's mission to provide support to our customers and ensure sustainability for our consumers.

The After Sales Service Manager will oversee all aspects of customer service and support for retailers post-purchase. This new service aims to facilitate partnerships between our retailers and Shark Ninja to enable repairs, reduce unnecessary replacements, and enhance product sustainability.

This innovative initiative offers the opportunity to shape and create a new service that can truly make a difference. The ideal candidate will need to strike a balance between various stakeholders to achieve mutually beneficial outcomes.

Success in this role will be measured by customer and consumer satisfaction, retention rates, and the reduction in return rates and costs. Providing exceptional service is crucial for our EMEA business growth.

The role entails close collaboration with regional MDs, Sustainability Leads, and Consumer Experience teams in the EMEA region. Fluency in French and English is essential, with a preference for experience in reverse logistics and strong attention to detail in commercial operations. Being a proactive team player, having IT proficiency, and a willingness to learn are also key.

Here are some of the CHALLENGING tasks you will engage in (RESPONSIBILITIES):

Supporting retailers and consumers with post-purchase queries, issues, or complaints.
Conducting regular reviews of the sales process and updating contracts with stakeholders.
Serving as the primary contact for retailers' aftersales teams and conducting regular check-ins to ensure adherence to standards.
Organizing training sessions with retailers to develop troubleshooting guides for current and new products.
Establishing best practices for after-sales service across European markets.
Negotiating aftersales agreements for optimal returns and cost management.
Continuous improvement of aftersales processes to boost efficiency and customer satisfaction.
Managing warranty claims and overseeing timely repairs or replacements.
Collaborating with reverse logistics for efficient issue resolution.
Monitoring KPIs and identifying areas for enhancement.
Building strong customer relationships and fostering loyalty.
Collecting customer feedback for product enhancement.
Developing and managing aftersales budgets.
Ensuring compliance with regulations and company policies.

SKILLS & EXPERIENCE (REQUIREMENTS):