Client Services Rep - Courbevoie, France - IQVIA

IQVIA

Entreprise vérifiée

Courbevoie, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Department Overview

The Global Market Insights team is a Global business unit with local expertise and talent, delivering leading solutions to the pharmaceutical and life sciences industry.

The GMI Service team provides a range of support and additional insight across the GMI portfolio, ensuring clients maximise their usage of GMI products and services to facilitate a positive and productive long-term relationship.

Job Overview

Responsibilities:

Serve as an expert dedicated contact for clients using GMI data and services
Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services
Ensure all contracted services are delivered in a timely manner and identify opportunities to expand usage via regular tracking KPI reports
Manage end to end query resolution process, managing cross functional stakeholders to ensure a full and timely response is provided
Provide additional insights, interpretation and recommendations for the data to enable appropriate resolution of business questions and/or issues
Design and execute against a bespoke client training plan on all aspects of GMI data and systems in line with specific client requirements
Conduct regular client service review meetings virtually or at the customer site to address ongoing client service needs and priorities
Define and manage production of complex adhoc studies for clients
Supporting the team lead on driving and implementing as hoc GMI Service initiatives
Coaching and/ or mentoring of junior staff or new starters

Essential

Knowledge of the pharmaceutical and healthcare market
Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries
Ability to manage client expectations with regards to timelines as well as product/service capabilities.
Good understanding of IQVIA assets with knowledge of Global Market Insights core offerings
Advanced Excel and PowerPoint skills
Ability to manage multifunctional tasks
Analytical skills and a strong attention to detail
Excellent team player
Fluent in French and English spoken and written
1+ years of client facing experience, ideally within the pharmaceutical industry.

Desirable