Manager, Customer Support, Tractors - Beauvais, France - AGCO

AGCO

Entreprise vérifiée

Beauvais, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

About us

AGCO is passionate about agriculture and is constantly looking for new ideas to innovate and make life easier for every farmer.

One of the three world leaders in agricultural equipment manufacturers, AGCO distributes its various brands including Massey Ferguson, Fendt, Valtra and Challenger in more than 140 countries.

This international dimension, as well as our leading technological excellence, are the guarantee for you of a certain professional development.

So join AGCO today, a group where tradition rhymes with innovation and where work is above all passion.

The Manager Customer Support will lead a group of Technical Service Specialists whose primary responsibilities include trouble-shooting and diagnostics for all technical issues and then communication in the forms of tele-service, web communication, service publications, dealer service training (supplemental assistance only), and warranty claim review (supplemental assistance only).

Your Missions

Management of Customer Support Global Organization (goal setting, people management, performance reviews, defining correct organization structure)
Dealer and Distributor Case Management as well as Phone Contact Management
Providing technical assistance to other Customer Support groups as well as assisting the AGCO Product Integrity team regarding product concern resolution
Dealer and customer engagement to ensure that issues are nominated to the product concern resolution process
Active involvement as the local and legal entity for identified site employees
Provide technical assistance to other Customer Support groups as required
Warranty Administration, Technical Training Team, Technical Information Team
Drive engagement with dealers and customers ensuring the proper issues are being nominated to the product concern resolution process

Your Profile

University degree in Engineering, Technical Engineering, Business or comparable
Minimum 5 years of experience in heavy equipment and/or agriculture industry
Experience in a customer or dealer support function or environment
Experience in successfully interfacing with a large organizational structure across multiple global sites
Fluent In English

Your Benefits