Cargo Sales Support Officer - Paris, France - Cathay Pacific

Cathay Pacific
Cathay Pacific
Entreprise vérifiée
Paris, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
CGO - Cargo Commercial

  • Paris, France
  • Cathay Pacific
  • Application Deadline
28 Feb 2023

Company Description


Cargo Sales Support Officer (Assistant Fret Support Ventes H/F)**Role Introduction


To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

  • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
  • Provide support to manage capacity in order to maximise flight revenue
Customer Services

  • Coordinate with the outdoor sales team to provide customercentric solutions to customers
  • Answer customers' enquiries and handle customers' offline booking and ebooking requests in a timely and professional manner
  • Manage the daytoday relationship with stakeholders from all sales channels for revenue generation purposes
  • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
  • Champion Cathay products and provide excellent and consistent product solutions to customers
Efficiency Improvement

  • Support the Cargo Manager(s) to implement programmes on einitiatives to drive penetration of eBookings and other Agent Self-Service functions
  • Any other reasonable task as requested
E&A

  • Emergency and Accident and Crisis Response responsibilities as required

Requirements:


Qualifications / Experience

  • Academic Qualifications
  • High school graduation

Knowledge, Skills, Training and Experience

  • Minimum of 2 years' cargo or airline operations or indoor sales experience
  • Prior customer service experience is an advantage
  • Excellent communication skills
  • Demonstrable customer service sense
  • Ability to work independently
  • Proficiency in the use of Microsoft Office Systems
  • Knowledge of CHAMP Cargospot System is an advantage
  • The mastery of French and English is essential
Personal & Application Information

  • Contract type : permanent
  • Recruitment reason : replacement
  • Job posting date : 10 January 2023
Application deadline : 25 January 2023

This position is to be filled very quickly and is based at Roissy-CDG (Zone de fret 7).

Cathay Pacific is an Equal Opportunities Employer.

Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

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