Technical Service Manager - Nantes, France - Engage ESM

Engage ESM
Engage ESM
Entreprise vérifiée
Nantes, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description

Publication Date:
Apr 7, 2023
Ref


No:
468282
Location:Angers, FR, 49008

  • Nantes, FR, 44300
  • City, FR
    À propos d'Atos
  • Bienvenue chez Atos, où nous imaginons le futur de la tech.
  • Leader international du numérique sécurisé et décarboné, Atos contribue à façonner les nouvelles technologies avec ses clients. Nos collaborateurs travaillent avec des entreprises et des organisations dans le monde entier sur des projets passionnants et de grandes envergures.
  • Dans un environnement multiculturel, collaboratif et agile, nous offrons des parcours de carrière valorisants basés sur des programmes de formation, de certification et de mobilité.
  • C'est pourquoi chez Atos, la diversité des compétences et des expériences de nos équipes nous permet, ensemble, de faire les bons choix avec nos clients, pour l'avenir de notre entreprise et de la société.
  • The Service Owner/Service Manager knows the world of operations and production environments; he/she coordinates the teams and supports team members.

Main role:


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Driving daily operations and Service Level Management for their service(s) in coordination with SDM
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Following backlog (inc/change)
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Analyzing proactively out of line situations and prioritizing with SDM/CDE.
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Providing technical leadership in the operational matrix across practices
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Actively looking for opportunities to automate and innovate their service(s)
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Analysing out of line events to prevent problems and share lessons learned
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Leading major crisis with all technical team in charge of incidents (1&2 levels)
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Leading technical team on a day-to-day basis
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Supporting CDE/SDM culture of quality & continuous improvement
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Monitoring workload and performance of individual resources supporting service(s)
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Leading competency management, skills assessment and development
Outcome:

  • Improved quality of your service and end-to-end service experience
  • A secure and compliant service
  • A service that evolves though a focus on innovation and automation
    Contract Impact:
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Higher service quality, reliability, and satisfaction
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Secure service(s) that protects data and satisfy requirement
Technical skill:

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OS :
Linux, RedHat, Windows, VMWare
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BDD :
Oracle, MySQL
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Flaw : CFT
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Middleware : Apache, Tomcat, Jonas, TomEE
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Scripting : Shell, Perl, Python o Automation Easyvista, Confluence, Ansible
Other:

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Secret accreditation eligible
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On duty turn (Management)
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No remote work allowed due to security constraint
  • Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.
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