E-commerce Growth Coordinator - Paris, France - Chloé

Chloé

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Code de référence: 91423
E-COMMERCE GROWTH COORDINATOR (H/F/X):

Paris, 75, FR
PermanentLa Maison Chloé a été fondée en 1952 par Gaby Aghion, une Parisienne d'origine égyptienne qui voulait libérer le corps des femmes de la mode formelle et rigide de l'époque à travers le prêt-à-porter de luxe.

Depuis près de 70 ans, Chloé inspire les femmes en créant des collections et des accessoires de mode, en révélant des histoires et en partageant ses expériences.

La vision avant-gardiste de la féminité de notre fondatrice continue d'inspirer notre engagement à long terme pour soutenir la promotion des femmes.

Women moving forward. Pour un avenir plus équitable. C'est cet objectif qui nous guide dans tout ce que nous entreprenons. Aujourd'hui, notre but est de créer de beaux produits porteurs de sens pour la société et pour la planète.

Nous sommes fiers d'avoir reçu la certification B-Corp qui marque une nouvelle étape dans notre volonté de réinventer notre façon de faire du business, et nous espérons inspirer d'autres organisations.

C'est pourquoi nous constituons des équipes qui s'engagent dans notre mission. Nous voulons partager cette approche au sein de l'entreprise et avec notre communauté au sens large.

We welcome diverse & international profiles with varied experience to join our teams.

As this specific position requires that the future collaborator speaks fluent English, the job description is therefore written in English.

THE TEAM

Within the E-Business & Client Department, the E-Commerce Growth Coordinator will be responsible for defining the E-commerce on-site reporting plan and share insights to internal business partners, ensuring efficient product catalogue time to market and sustaining international turnover thru sourcing new short-term revenue channels and identifying top of the market providers.

He/She will build competitive and gap-analysis and define online action plans that they will project manage across the ecosystem of internal stakeholders and external providers.

He/She will work closely with the E-business teams, Product Innovation, Sustainability, Logistics, 3P provider teams. Lastly, the role will support the E-Business team in the definition of the online DTC shift roadmap.

MAIN RESPONSIBILITIES

E-commerce On-site metrics reporting, benchmarking & insights (35%)

Monitor and report the Ecommerce onsite/mobile funnel KPIs suite on a daily basis
Collaborate with Product Innovation Team to define monthly and yearly KPIs targets
Liaise with regions to collect comp intelligence, create industry benchmarks & project, manage the F&A intelligence report on a quarterly basis. Update Chloé competitive database on a monthly basis.
During monthly 360 Ebusiness & operations reviews present key Ecom Onsite results, insights & projects progress to regions COMEX
Collect and send reports on omnichannel sales to the regions on a monthly basis
Ensure reliability of figures liaising with data providers

Growth project management (35%)

Manage friends & family sales from forecast, design to execution
Identify incremental revenue opportunities for the direct Ecommerce channel P&L
Screen and source new business providers and catalogue them into a database
In partnership with the Ebusiness & dev analyst, build Business cases and define project use case including scope, sales opportunity, temporality, ROI
Collaborate within Chloé with Digital department & other teams to evaluate project feasibility/efficiency and pitch project to internal stakeholders
Conduct RFPs and negotiate rates with providers
Define project RACI & collaboration plan and be accountable for project's delivery within time & budget
Lead and/or collaborate on execution depending on what's required, track performance & ROI and provide recommendations on next steps (go/no go/ scale etc )
Register & manage providers billing

Digital operations (30%)

In partnership with the Ebusiness analyst, forecast transactions & returns per country on a monthly basis across ebusiness ecosystem (OFS & marketplace)
Set yearly Operational KPIs & SLAs targets for ecosystem of providers
Monitor & report Operational KPIs & SLAs on a Biweekly basis (product publication, cancellation rate ) and Compensation scheme
Forecast & update operational costs across Ebusiness ecosystem and manage invoicing
Track/report on postpurchase NPS per market on a monthly basis
Conduct gapanalysis vs industry standards to improve performance and lead streams to seek resolution in collaboration with internal & external partners (i.e. Logistics team)
Packaging & stationary:
Collaborate on strategy definition, execution & guidelines (benchmarks/providers/costs & sustainability impacts/image )
Create forecasting methodology, consolidate WW consumption & track production

KPI
Key Performance Indicators are standardized and relevant quantitative or qualita