Operations Client Service, Avp - Paris, France - State Street Corporation

State Street Corporation
State Street Corporation
Entreprise vérifiée
Paris, France

il y a 4 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
Who we are looking for


What you will be responsible for - Manage client relationships and sentiment via extensive daily interaction with client counterparts in maintaining service levels and addressing a wide range of business issues - Counsel others on making decisions that enhance the effectiveness and efficiency of daily operations.

- Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.

- Influence others in preparing various statuses, activity and performance reports for senior management. - Collaborate with STT's middle and back office operations and provide input on plans to enhance operations.

- Management of client facing issues including Operational Control Framework issues, reporting outages and reputation or risk impacting workstream items.

Internal meetings are held to review updates and statuses with Centers of Excellence (CoE). - Demonstrate proficiency as a My.
StateStreet Product Champion and expanding expertise with Enterprise 2.0 and other platforms.

What we value


PROBLEM RESOLTION:

  • Persuade or influence internal groups, as necessary to achieve desired results.
  • Anticipate critical risks and exposures and facilitate mitigation.
  • Ultimately responsible for the success of implementation problem resolution.

COMMUNICATION:

  • Persuade and influence colleagues.
  • Tactically use a broad array of communication vehicles to lead, direct, and facilitate client requests PROCESS /

LEADERSHIP:

  • Oversee and recommend best practices, and educate others on their implications.
  • Recognized authority across the organization and externally
  • Operate with little supervision in a complex environment Education & Preferred Qualifications A University Degree in banking/finance or related field. Minimum 5 years of experience in operations or audit in investments management, preferably with considerable client interaction; Experience with work with demanding clients; Extended knowledge of STT tools; Successful projects in process streamlining/ time reduction area; Proven ability of planning; Fluency in oral and written English and French.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
State Street is an equal opportunity and affirmative action employer.
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