Gestionnaire Middle Office - Paris, France - HSBC

HSBC

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Job description

The opportunity:

Client Service and Transaction Manager**At HSBC, we're a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories.

In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition.

Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

If you answered yes to any of these questions, we want to hear from you

What you will do:

The jobholder will work as part of a team dedicated to performing the role of Facility Agent/Security Agent under Syndicated Loan facilities, and Account Bank/Custodian/Bond Paying Agent/Escrow Agent under Capital Market transactions.

The jobholder will be primarily responsible for a portfolio of clients/deals, and will be required to display a strong commitment to maintaining and improving a quality client service proposition.

The jobholder will be required to work with internal teams, both onshore and offshore, to maximise the client experience of dealing with HSBC from mandate through to final repayment, as well as being directly responsible for managing the non-operational aspects of the deals, including review and negotiation of documentation liaising with arrangers/lenders, external counsel and internal Group Legal where required as well as working closely with London Client Services and Transaction Management.

In this role you will:

The jobholder will have prime responsibility for a portfolio of client relationships where they relate directly to the syndicated loan deals on which we are appointed as facility agent.
The jobholder will be required to work with internal teams from mandate to ensure that the onboarding and closing of the deal is professionally executed, and that potential operational issues are flagged and addressed in advance; to build and develop the relationship with the client, to act as an advocate for the client within HSBC; be the main point of contact (for both internal and external parties) for escalation of issues, and take ownership of the action plans to resolve performance issues (both from a ISV and a Client perspective).
The jobholder will be required to display a strong client service work ethic, ensuring that customer requirements are understood; that our requirements and processes are explained; and that they display a commitment to service delivery that demonstrates that the client is at the heart of everything that we do. Ensure 'treating customers fairly' principles are adhered to at all times. Agree and adhere to an annual client visitation plan, and solicit feedback.
The jobholder will, in addition to having full deal oversight, be required to manage the nonoperational aspects of these deals. This will include the deal closing process (including conditions precedent/subsequent matters and primary syndication, where relevant); the managing of amendments, waivers and consent with internal and external parties (including client, lenders and counsel); distribution of financial reporting and other ad hoc information to lender syndicates via Debtdomain (including, but not limited to, lender calls); managing internal processes (such as annual client reviews, internal escalation for problem/defaulted deals); and acting as a focal point for deal issue escalation.
Ongoing work requests that fall outside the normal scope of the role should be assessed, and if necessary referred to Business Development for possible discussion regarding repricing and/or oneoff work fees. Develop strong client relationship to seek out both retentive and new business opportunities (across all ISV product areas).
The jobholder will be expected to display a strong understanding of risk control matters, identifying areas for possible improvement together with providing and implementing solutions. Assessing any noncore service for operational viability. Awareness of industry developments. Identify process/technology improvements for clients that will benefit client experience.
Provide advice and guidance for junior members of the team and KL and Paris Operations where required, and act as an escalation point for local management.

Requirements

**ou should