Field Service Engineer - Nancy, France - Thermo Fisher Scientific

Thermo Fisher Scientific

Entreprise vérifiée

Nancy, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation.

As part of a successful, growing global organization you will be encouraged to perform at your best.

With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

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The job:

As a global company, we offer fantastic career development opportunities and training resources, with a number of exciting career pathways dependent on your particular interests and skills.

We will provide full product training when you start in role, with ongoing support as you develop.

What will you do?

Support our customers by providing installation and commissioning, calibrations, qualifications, Preventative Maintenance (PM), troubleshooting and repair services, and training services in a professional and timely manner
Provide responsive telephone and onsite support and work to ensure that the customer is successful in the use of their instrumentation
Provide basic product training on our instrumentation to our customers
Be familiar with and follow policies around handling of spare parts: ordering, usage, returns and inventory; maintain your own local spare parts stock
Produce timely and accurate reports of your own activities and follow up current cases using our reporting system called ServiceMax, i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc.
Carry out instrument refurbishments in our technical office in Paris
Provide Hotline backup support if needed
Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitors
Act as a Thermo Fisher Ambassador, maintaining a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience

_ A typical day in your new role:_
- _ Appointment with your customer to carry out an installation: Preparation of the project upstream in collaboration with your Application Support and Sales colleagues. Delivery and installation of instrument, settings and technical calibrations. Your colleagues in Applications Support will then take over for customer training._

Who we are looking for:

Several years' experience working handson with complex instrumentation, either as a Field Service Engineer or onsite Technician. Instrumentation preferably IVD instrumentation or medical devices, although we are open to other fields
A degree or qualification in Electronics/Electro Mechanical Engineering or similar
Comfortable working in a customerfacing role, with a customerfocussed mindset
Selfsufficient, very independent, happy working alone and planning own schedule
Strong organizational and administrative skills
Fluent in French; good level of English also required to communicate with colleagues across the Business, often in other countries (essential)
A valid Driver's Licence
Willing and able to travel within your territory 5 days per week, including some overnight stays (c. 4 overnights per month)
Familiarity with ServiceMax or similar an advantage, but not essential

What's in it for you:

Excellent career progression opportunities with a large and growing global employer
Competitive salary, plus annual incentive bonus and company car
Full benefits package

About us:

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.