Mediation Advisor - Reims, France - Adevinta

Description

Provide new, existing and potential customers with the best possible service with regard to service requests, suggestions and level 2 complaints.

• Resolve customer queries and complaints fairly and efficiently.
• Work closely with Sales, Technical Support, Finance, Project Management, Product and Technical Services, Claims, to ensure that customer expectations are met and that customer-focused activities are appropriately supported by key personnel, both internally and at the customer site.
• Ensures that customer expectations are met and that customer-focused activities are appropriately supported by key personnel, both internally and externally.