- Onboard and train clients on the tool
- Analyse data to improve customer experience
- Handle and resolve customer requests, problems and complaints
- Maintain ongoing customer relationships
- Network to identify new needs from our customers and potential business growth
- Minimise customer churn
- Participate in events and forums
- 1 to 3 years proven experience as an Account Manager or other commercial position (trade manager, e-commerce ...) for an FMCG manufacturer
- Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
- Highly organised and able to multi-task
- Passion for service and customer satisfaction
- You are structured and analytical
- You have excellent communication skills
- Ability to work in a dynamic and fast-moving team
- Willingness to travel (post-Covid)
- Dutch or other European language would be appreciated but not mandatory
Customer Success Manager - Paris, France - NielsenIQ
Description
Company Description
Data Impact by NIQ is an e-commerce analytics provider. Our customizable, intuitive platform offers the most accurate and reliable digital shelf data available. The creator of industry standard location-based data analytics, we continually develop new solutions for our clients.
Our Marketplace Sales & Share suite empowers brands to maximize their sales potential while our pricing, visibility, content, distribution and e-media modules equip brands with cutting-edge solutions.
NIQ, the world's leading consumer intelligence company, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit .
Job Description
Under the responsibility of the VP sales EMEA, in London, and the CEO in Paris, you will join our growing UK team to manage our portfolio of clients in EMEA and US
Qualifications
Additional Information
Location : Paris 10e
#LI-DAIM
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.