Manager, On-site Ticketing Operations - Paris, France - On Location

On Location

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion.

From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals.

The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories.

On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences.

The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet.

Endeavor is also the majority owner of TKO Group Holdings (NYSE:
TKO), a premium sports and entertainment company comprising UFC and WWE.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Primary Responsibilities

Develop a thorough understanding of all ticketing systems and processes that are related to the successful delivery of the project
Support day to day ticket operations, seat assignment and delivery
Liaise with the Paris 2024 Ticketing team and suppliers that are responsible for Box Offices, access and spectator services control at venues to develop an effective and efficient plan to support On Location guests
Plan and implement incident reporting and escalation in accordance with established principles
Prepare and deliver a comprehensive training program for the On Location guest support team that will be based at Paris 2024 Venues
Schedule and supervise team to ensure premium and consistent service levels
Ensure compliance with GDPR and security regulations
Provide daily reports as required
Other ticketing duties, as necessary to support On Location's successful delivery of the Olympic and Paralympic Games projects

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.

Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

Required Education and/or Experience, Knowledge, Skills, and Abilities:

Minimum 5 years of experience in ticketing for the Olympic and Paralympic Games and other global sporting events with official travel and hospitality providers
Minimum 5 years of experience with event ticketing systems and databases
Excellent computer skills with high proficiency in Microsoft Office suite, in particular advanced capability in Excel
Strong customer service ethic
Strong organizational and time management skills, with ability to multitask and manage concurrent priorities
Fluent in English
Excellent interpersonal skills written and verbal
Ability to work collaboratively within a team and manage a large team support personnel

Preferred Education and/or Experience, Knowledge, Skills, and Abilities: