Sales Associate- St Tropez- France Ft - Saint-Tropez, France - Jimmy Choo

Description

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our _Selling Ceremony _
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behavior
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
• Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other adhoc duties as might reasonably be required in the successful running of the boutique

• Demonstrable success gained as a sales consultant within a luxury brand
• Excellent communication skills both written and verbal
• Fluent English
• Additional languages would be beneficial
• Demonstrable sales skills
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and preempt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards