French Customer Experience Specialist in Budapest - Paris, France - Recruit4Work S.L.

Description

Have you always wanted to experience working abroad and are you someone who likes to help people with their questions? Then we have the job for you We have an offer in which you will be working for a global leader in the travel industry.

With this job you will be helping customers with their questions. The best part about this is that this is possible in Budapest.

You can experience living abroad, learn more about the rich culture and history of Budapest, see the underground caves, visit the beautiful parliament building and try the Budapest cuisine.

Sounds like an opportunity for you? Check out this position.

For our customer, a global leader in the travel industry, we are looking for a customer experience specialist. In this role you give customers the best possible experience when they have questions on their bookings.

Tasks

• Understand and deliver business strategies and improve customer services through the execution of selfservice
• Accountable for meeting individual and team goals (KPIs)
• Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Requirements:

• Must have advanced command of spoken and written German & English language (level C1 or higher according to The Common European Framework )
• Immaculate telephone manners and communication skills.
• Excellent listening skills, criticalthinker with attention to detail.
• Willing to work on rotating shifts, public holidays, and weekends
• Ability to work in both a team environment and independently
• Demonstrate high degree of integrity and confidentiality

Benefits:

• Permanent contract (40 hours per week)
• 5day work week
• Competitive salary
• 4 weeks' paid training
• Discounted hotel accommodation; anywhere in the world
• Exposure to travel industry
• Career advancement opportunities at any of our office locations globally
• Work culture: balance in work and life
• Work environment: multinational
• Dress code: smart casual
• Strategic office location

Additional Benefits:

• Shift allowance 1012% monthly (in case working 2 weeks assigned PM shift monthly)
• 30 days remote work from outside Hungary for family visit purposes
• Annual bonus system
• Working on public holiday offer rate x
• Social medical plan
• 4 weeks annual leave
• Staff discounts (hotel booking, coffee shops, Gym membership)
• Annual salary increment
• Cafetaria (2x HUF/ per year)
• Medical Insurance (after 3 months)

- gasoline costs/ train or flight (1 way)

• 30 days accommodation in an Agoda owned service appartement

Paperwork:
Please note that it can take up to 30 days lead time