Team Manager Service Delivery France - Blois, France - WorldLine

WorldLine
WorldLine
Entreprise vérifiée
Blois, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description

Team Manager - Service Delivery team France - Authorisation and Switching


In the field of authorization within Worldline in our Department Authorisation and Switching, we are looking for a
Team Manager to manage our
Service Delivery team in France.



Your Day-to-day Responsibilities Include

  • Operationally manage the Authorisation & Switching teams based in France;
  • Act as people manager for the 3 local teams, including tasks like hiring, people development, target setting, performance reviews, coaching;
  • Accountable and responsible for delivering the services, that have been agreed with the customers, and are assigned to the team as 'owner', all in strong collaboration with other teams in
- and outside the service delivery teamt;

  • Manage the resource capacity within the team;
  • Manage budget, forecast for the service belonging to your perimeter;
  • Participate in presales, business development, solution and product strategy in collaboration with the global teams;
  • Follow up on customer and supplier contracts;
  • Manage in close collaboration with Customer Delivery and Operational teams the management of services toward the customers (changes, requests, incident, problems) and related SLA;
  • Establish a very strong collaboration with Software Factory teams for all the developments related to the Worldline Pay Front Office (WLP FO) product;
  • Establish a strong collaboration with domain/solution architects, analysts, product management and
operations people across division/department and country boundaries;

  • Report on weekly bases status of team and projects to the Department Manager;

Skills We Can't Do Without

  • University degree (master / bachelor) in computer science or engineering;
  • 10 years of work experience in IT services and/or software development, preferably in the area of electronic payments;
  • 4+ years of experience as Team leader or Team manager;
  • Structured and organized, with good interpersonal & leadership skills;
  • Ability to develop a strategic vision;
  • Ability to work in dynamic situations, short timelines and with strict deadlines;
  • Selfmotivated with the ability to prioritize, meet deadlines and manage changing priorities;
  • Autonomous, proactive and customer oriented mindset;
  • Ability to work in an international environment and with matrix organization;
  • Strong team player able to interact closely with, both internal and external clients; external suppliers and colleagues in a multicultural environment;
  • Good communication skills, both oral and written;
  • Very good knowledge of French and English is mandatory, both spoken and written;
  • Strong understanding of governance processes like finance, compliance, audit and risk management;

Skills We'd Like

  • Knowledge of electronic payment services, mainly in Acceptance/Acquiring and Issuing domains would be a strong asset
  • Knowledge on DevOps practices
  • Knowledge on Cloud solutions would be an asset
  • An enthusiastic team player who shares knowledge but also able to work independently
  • Curious by nature and interested in technology for you, it's natural to keep up with the newest trends
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