Member Experience Analyst - Paris - Match Group

    Match Group
    Match Group Paris

    il y a 23 heures

    Description

    Overview

    Match Group is a leading provider of dating products across the globe. Our portfolio includes Tinder, Hinge, Match-Meetic, PlentyOfFish, Okcupid, The League, Archer, Salams and others, each designed to spark meaningful connections for singles worldwide. Creating a sense of belonging doesn't stop at our products - it's the foundation of every team we hire.

    When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our Paris office 3 days/week.

    Role overview: The Member Experience Analyst will primarily support the Tinder line of business. This role focuses on analyzing customer support and Trust & Safety data to produce clear, actionable insights, and translating those insights into stories that are easy for non-technical audiences to understand.

    Tinder is on a mission to bring people together by facilitating millions of meaningful connections around the world. As the business and our global teams continue to grow, data plays an increasingly important role in how we make decisions and improve the member experience.

    This is a unique opportunity to support reporting and analytics within the Match Group Central Trust & Safety organization. The team works closely with operations, product, and engineering to surface insights that help improve tools, processes, and outcomes for both members and internal teams. You will have mentorship and opportunities to grow your technical and analytical skills while contributing meaningfully to real, high-impact work.

    Responsibilities

    • Build and maintain automated reports for the Trust & Safety organization to track performance, share insights broadly, and highlight progress
    • Partner with Trust & Safety stakeholders and Tinder Analytics to ensure reporting and metrics are ready to support new product launches and operational changes
    • Act as a point of contact for sharing customer insights across Tinder, helping amplify the voice of the member through data
    • Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes
    • Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards
    • Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable
    • Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail

    Qualifications

    • You have a Bachelor's degree and are comfortable working with SQL to explore and analyze data
    • You enjoy digging into data to answer business questions, not just building dashboards, and can explain your findings clearly
    • You are able to think critically, troubleshoot issues, and stay composed when things do not go as planned
    • You communicate clearly and confidently, both in writing and in conversations with stakeholders
    • You have hands-on experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms
    • You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams

    Preferred Qualifications

    • One or more years of experience in a data analytics or related role
    • Experience working with customer support or operations teams
    • Familiarity with Zendesk Explore
    • Exposure to the product or software development lifecycle

    Interview Process

    • Recruiter (30 min): Motivation and overview with Fatima-Ezzahra Abidi
    • Hiring Manager (30 min): Deep dive on hard skills and experience with Isaac
    • Technical (60 min): SQL assessment with a team member
    • Behavioral (45 min): Culture and soft skills with a team member
    • Final (45 min): Closing interview with a European stakeholder

    Why Match Group?

    • Work on products that impact millions, collaborating with global and diverse teams, shaping relationships and connections worldwide
    • Benefit from a healthy work-life balance in a flexible and welcoming environment
    • Enjoy a modern Paris office with a rooftop, close to transport and amenities
    • Access Edenred lunch vouchers, a discounted ClassPass subscription, premium healthcare with WTW, and our Worklife sustainable mobility package
    • Grow through e-learning, conferences, and knowledge-sharing sessions
    • Thrive in a dynamic, agile tech environment with evolving microservices and a culture of knowledge sharing and autonomy.
    • Participate in hackathons and drive innovative projects
    • Join regular social events like breakfasts, lunches, and apéros
    • Use our products for free

    Match Group is an equal opportunity employer and we value the rich dynamics that diversity brings to our group.

    If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your recruiter.


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