Customer Service Agent - Lyon, France - Vinventions

Description

Vinventions Group is an international group which employs more than 600 employees around the world, and manages 7 production sites located in Belgium, France, Italy, Argentina, China, and South Africa.

Created around the passion for wine, the group already protects 1 in 7 bottles of wine around the world, and has the ambition to become the most innovative, sustainable, and reliable supplier in its sector.

The group bases its success on respect for simple values: proximity to customers, support for local entrepreneurship, innovation, taste for teamwork, sustainable development, and long-term responsibility. The human element is a driving force in the DNA of the group, which focuses on the trust, autonomy, and development of its employees.

Position to be filled

Member of a team, the customer service agent guarantees a good commercial relationship:

Working with the sales team to follow up the customer.

Providing a quick response to customer questions to resolve their problems effectively.

Contributing more broadly to customer retention and loyalty.

Skills

Team player

Reactivity and proactivity

Good resistance to stress

Needs

English, French and Spanish required, good oral and written level

Mastery of IT tools and possibly an ERP would be a plus

Function level: Junior or senior

Tasks and functions

Management of orders from registration to invoicing.

Customer relationship management: email, phone

Checking the availability of products and production in connection with the different storage sites

Monitoring deliveries in conjunction with carriers

Claims management

Monitoring payments in collaboration with accounting department

Interface between the different contacts (customers, sales, logistics, accounting, production & quality, marketing, etc.)