Clinical Specialist, Europe - Paris, France - Tempus
il y a 1 semaine
Description
Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way.
Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The role of the Clinical Specialist will be to drive customer satisfaction by translating bleeding edge technology into an essential part of everyday clinical workflow.
Essential Duties and Responsibilities:
- Clinical support:
- Play a key role in sales process, communicating directly and building relationships with physicians and hospital administrators
- Work closely with OEM sales team and Tempus corporate sales
- Deliver web and inperson demos to potential customers and contribute to account penetration strategies
- Postsales support / customer onboarding / IB management:
- Anticipate, structure, and deliver training to customers
- Drive customer satisfaction
- Handle customer support: respond to customer issues, work with engineering and product to resolve them and communicate with customers on resolution.
- KOL management:
- Provide support to KOL (key opinion leaders) to drive adoption of the product
- Support publication and communication with Tempus products
- Product development:
- Gather, translate, and assist in prioritizing customer requests for new functionality
- Clearly and concisely document issues, opportunities, and gaps
- Contribute to product strategy, development, and launch planning
- Build deep clinical understanding of the product and the modality
- Clinical marketing:
- Maintain awareness of competition and market dynamics
- Deliver product and technical presentations at customer sites and conferences
- All other duties within Job scope as required
Required Qualifications:
- Fluent in English
- Background in MR and CT
- Knowledge of scanning protocols, sequences and cardiac workflows
- Experience working in a clinical setting with or at healthcare institutions
- Understanding of healthcare IT and medical imaging workflow
- 3+ years experience in clinical roles to develop new standards of care with clinicians
- Experience with cardiologists, oncologists, cardiothoracic surgeons, and other surgical specialties
- Ability to travel on average approximately 50% of the time
- Passport without limitations to travel in EMEA
#LI-SH1 #LI-Remote:
We are an equal opportunity employer.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
