- Acting as an Implementation Consultant for various software solutions
- Guiding new clients through a smooth onboarding and post‑onboarding process
- Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
- Advising clients on best practices and optimization strategies
- Tracking data from onboarding to license activation to meet KPIs
- Using CRM systems for client-related activities
- Resolving client issues using troubleshooting tickets
- English and French at C1 level (written and spoken)
- Strong communication and teamwork skills
- A proactive, problem‑solving mindset focused on customer satisfaction
- Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
- Ability to prioritize tasks, manage time effectively, and work independently
Customer Support Specialist with French – Relocation to Bulgaria - Greater Nice Metropolitan Area - Concentrix
Description
At Concentrix, we deliver
B2B Sales Services
with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world's leading brands. Combining
Strategy + Talent + Technology
, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies.
Concentrix B2B Sales
fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.
We are looking for a proactive and communicative
Customer Success Specialist
to join our team. You'll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you
What You'll Be Doing
Working Hours:
Monday–Friday, 10am–7pm, with a 1‑hour fully paid break
Hybrid role:
3 days home office; Monday & Tuesday in office
Salary:
€1,687.26 gross per month + quarterly bonus
We provide full support with relocation to Bulgaria, including flight and hotel accommodation.
What We're Looking For