Operations Manager Intern - Bordeaux, France - Back Market

Back Market

Entreprise vérifiée

Bordeaux, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

Back Market is the world's leading refurbished electronics marketplace with a team of more than 650, powering operations in 16 countries (and counting).

Back Market is undergoing meteoric growth and has raised $884 million, with a valuation of $5.7 billion

Our mission is simple:

empowering people to buy tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.

Why? Refurbished tech helps lower our collective environmental impact.

Be part of a great and growing adventure that will change the way the world consumes tech.

At Back Market, we love giving devices a second life. And not just that, even a third life.

Welcome to the Repair Team who built a service to propose to customers the possibility to get a repair whenever a technical issue arises.

The Repair Team is working hand-in-hand with various departments at Back Market to scale the service, but also with our external repair partners in France and abroad who conduct the repairs on our behalf.

We provide an end-to-end service involving seller and partner management, data analyses, customer satisfaction and quality adherence.

And beyond all of that, we are a great team that enjoys the ride and has a lot of fun.

As an Operations Manager Intern, you will integrate the team in charge of Repair Services based in Bordeaux (France) and Barcelona (Spain).

You will be part of scaling the service to allow sellers on the platform to outsource their in-warranty repairs.

You will also help customers to repair their devices in physical shops or by mail-in to one of our repair centers.

Your mission (If you accept it):

Monitor operational performance (including repair rate, repair time, and customer satisfaction) and define action plans to improve external and internal processes accordingly
Monitor and optimize seller satisfaction, maximize retention by communicating frequently and efficiently on the service performance and upcoming developments to sellers
Implement required operational processes to repair customers devices in shops and new centers abroad, for inwarranty and outofwarranty defects
Ensure the service adoption by promoting the service internally (notably among account managers) and externally (to our sellers)
Work with our Innovation Lab (Back Market's technical experts) to control and improve the quality of our repair partners

You're at the right place if:

You are looking for a 6-month full-time internship in Bordeaux (France)

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English is a no-brainer (fully professional capability). If you're extra cool and you can speak French, bonus points for you

You have a previous experience, ideally in project management or data handling
You have strong analytical skills and you are comfortable with Excel/GSheet.

SQL is a plus :
)

You can work with multiple stakeholders and in a fastpaced environment.
You are organized and proactive, you pay attention to details, and have a lot of drive with a cando / willdo attitude

About the Internship:

Starting date is from July, 2023
Duration : 6 months
Location : Bordeaux, France
You must have an internship agreement provided by your current school

Recruitment Process:

Videocall Interview with the Talent Acquisition Specialist
Technical test (home assignment)
Skills fit interview with the direct manager
Cultural fit interview with another person in the team

WHY SHOULD YOU JOIN US ?

A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts
An attractive salary, multiple benefits (meal tickets, health insurance, etc...), internal events, etc
Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas
A booming scaleup: our environment is rapidly growing in Europe, the USA and in Asia
We embrace work life balance which includes flexible working hours and the opportunity to work from home.
A lot of fun: you will have the opportunity to work in a fastpaced, openminded and friendly environment.

**Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.