Senior Customer Operations Manager - Paris, France - Pelico

Pelico

Entreprise vérifiée

Paris, France

il y a 1 semaine

Posté par:

Sophie Dupont

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Description

As a member of Pelico's customer team, you'll play an instrumental role at maximizing the impact of the Pelico platform for our users.

Pelico's customer operations team is currently composed of 5 Pelicans directly reporting to the Chief Customer Officer.

You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution.

Your main objective is to ensure a successful delivery to our clients.

What you'll do & learn

Presales_
Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
Demo our product to our prospective customers.
User onboarding_
Map, model and analyze the client's data to feed the platform or to create operational recommendations with Jupyter notebooks.
Conceive and articulate platform workflows to solve real life plant issues.
Be the main point of contact for our users.
Play the role of project manager to facilitate the onboarding.
First wins_
Generate a significant impact on industrial performance in the client's plants by helping users leverage the platform.
Pilot conversion_
Help the team automate deployment processes and playbook to build scalability.

What you embody

You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes.

You have the desire to join an early stage startup and be the witness to all the steps of rapid growth.

You apprehend and solve complex business problems.
You are confortable in modeling, transforming and analyzing data.
You have the willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovation solutions.
You're interested in our industry.
You are autonomous, results oriented and you excel in stimulating environments.
Create impact for customers and see the product in the hand of happy users is important for you
Collaboration is essential, you like contribute in mentoring other colleagues & iterate on how you can improve collectively
You're bilingual French and English (verbal & written).
Pelico promotes inclusion and nondiscrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability_

What we offer
Join an exciting adventure with a lot of challenges at all levels