Service Desk Administrator - Rennes, France - Kurmi Software

Kurmi Software
Kurmi Software
Entreprise vérifiée
Rennes, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description
CDI | Rennes (near the train station) + telecommuting


About this post:


Integrate Kurmi Software, an innovative company in strong growth, editor of software allowing the administration of the tools of communication of the companies.

Kurmi is a young and dynamic structure which aims to become the world reference in its sector by developing on all continents.


Join our IS team which is responsible for providing IT services to our employees and managing our As a Service platform, including project management and technical integration.


Tasks:


Support for Kurmi teams:


You are the main point of contact for the Kurmi teams when they need assistance in the use of internal IT (accounts, VPN, networks, breakdowns, user help, virtual machines, etc.).

You take into account, analyze and process level 1 and 2 tickets.


You escalate problems that are too complex to L3 support and then follow up on the implementation of the fixes.

You ensure employee satisfaction through your responsiveness and quality support.


Feeding the internal knowledge base:

You update documentation associated with frequently encountered questions/problems and you write "how to" articles internal to the DSI


Entry and exit management:

You take into account material inputs and outputs for new arrivals and when employees leave.


You manage the stocks of equipment to deal with possible breakdowns and make purchase requests for computer equipment to the hierarchy in case of stock running out.

You also give and withdraw access to employee computer accounts (provisioning).


Continuous improvement:

You refine and optimize existing procedures by relying on the capabilities of the tools used:

  • Improved ticket processing time,
  • Improved user satisfaction.

Maintenance in operational conditions:

You also contribute to the maintenance in operational conditions of the IS infrastructure and the availability rates.


Tools:

JIRA | Microsoft Azure | JIRA ITSM | Microsoft Teams | Sharepoint | Confluence | VMWare


Technical Environment:

Kurmi's technical environment is organized around the following technologies and tools:


  • Cloud: Azure | OVH
  • Directories: Microsoft Active Directory, OpenLdap, Microsoft 365 Administration, Windows and Linux
  • Ticketing tool: JIRA ITSM, JIRA, Administration of Windows and Linux systems
  • Virtualization: VMware, vcenter

SKILLS:

BAC+2 to BAC+5 training in systems and network administration or equivalent

Professional experience [2-6 years]

Professional English (written in particular)


You on a daily basis:

You are proactive, curious and have a good spirit of analysis and synthesis.

You have good interpersonal skills, a sense of service and customer satisfaction.

You have good oral and written communication.


Evolution prospects:


Professional evolution:
Engineer/administrator Systems and project networks, Cloud engineer


Evolution of scopes/Management:
Professional Services Engineer, Kurmi Support


Other Information:


Contract:

CDI

Location:
Rennes (near the train station) + telecommuting


Start Date:
as soon as possible
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