Technical Support Level 2 - Paris e, France - SlimPay

SlimPay

Entreprise vérifiée

Paris e, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

SlimPay is the European leader in recurring payments.

Our solution enables merchants to facilitate acquisition, increase the consumer lifetime value and maximize revenue through card and direct debit payments.

With flagship offices in Paris and Madrid, we are growing our international footprint.

SlimPay's mission is to reinvent the payment journey, creating a frictionless experience for both consumers and merchants.

We're looking for someone who can live our values, alongside a team of 95 people at SlimPay:

Test. Learn. Iterate.

Be Driven. Be Decisive.

Share More. Know More.

Better Together.

Why join us?

As part of the Customer Care team, you will be able to use and strengthen your technical and people skills in order to help our customers.

You will evolve in a friendly and collaborative environment, where new ideas are always welcome.

Within the customer success department, your main functions will be:

In relation with Level 1 Support and IT teams, troubleshoot and resolve technical issues encountered by our clients related to
API, SFTP and databases:
Search for technical solutions on customer issues and propose solutions
Train and educate our users in making the best of SlimPay products and services
Update the SlimPay Customer Knowledge Base and write associated procedures
Manage transversal and internal projects for better processes and customer satisfaction
New hire mentoring

What do you need to be successful?

Selfmotivation, ability to multitask and pay close attention to small details
Ability to prioritize tasks and complete them in a highpressure environment
Enthusiastic about working in a collaborative and teamoriented environment
Fluent in French and English. Italian or Spanish would be a plus.

With advanced training in computer science, you have:

A good knowledge of
SQL:
A first experience or strong desire to learn about JIRA, Axway Navigator, Apache Guacamole, Kibana and Salesforce

What are the perks of working at SlimPay?

Exciting culture based on strong values
Strong growth internationally
Worklife balance with flexible teleworking
Alan insurance
Swile lunch card
Online training platform SlimPay Academy and unlimited access to LinkedIn learning
Monthly All Hands meetings #sharemoreknowmore

And much more

Status:
Cadre

Language: