Cdi - Customer Care Ambassador Europe (H/F)/x - Paris, France - Clarins

Clarins

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

beBee Recruiter

CDI - Customer Care Ambassador Europe H/F/X
Ready to bring passion into your career?

A global leading skincare and makeup company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d'être is "making life more beautiful, passing on a more beautiful planet"._
Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas._
Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms._
Do you want to help write the next chapter of our story?_

The role:

CDI to be filled from June 2024

Based in Paris 17

In the Digital, Ecommerce and CRM European team, your role as customer care ambassador is to ensure the quality and consistency of customer relations processing across all channels and the dissemination of the Voice of the Customer within the Group

What you'll do:

Listen, understand and resolve customers' enquiries promptly, demonstrating both empathy and expert understanding of Clarins products and platforms. This includes online order management and tracking, loyalty programs and special offers, services and other general enquiries
Professionally evaluate and escalate problems/issues promptly, and offer service recovery when necessary
Deliver personalized product recommendations to customer for their specific concerns and complete their beauty routine through upsell and crosssell of products
Complete outbound clienteling to follow up on an enquiry, membership privileges, special offers and product launch/discontinuation
Meet Clarins SLAs (Service Level Agreement) regarding wait and response time, CSAT (Customer Satisfaction) and NPS (Net Promoter Score)

You are:

You have:

Minimum 3 years of experience in customer care contact center
Knowledge of one or more customer care interface tools (ticketing / voice / chat)
A fluent level in French and English (Portuguese, German or Dutch is a plus)
No specific education diploma is required

We have:

Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
Unique products and innovative services
A commitment to Social & Environmental Responsibility embedded in our _raison d'être_
A caring and inclusive corporate culture
Development and training opportunities
Attractive compensation and benefits
A flexible work environment, with up to 2 days of remote working per week
If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us._