Customer Success Manager - Marseille, France - Ibex Medical Analytics

Description

About Ibex
IBEX develops state-of-the-art artificial intelligence solutions for cancer diagnostics.

Our cutting-edge technology is transforming the diagnosis of cancer, leading to rapid and accurate decision making and providing new diagnostic insight to enable precision medicine.

IBEX is a well-funded start-up with global presence and headquarters in the USA and Israel.

Our world class team of researchers, engineers and medical experts is growing, as is our customer base, and we continue to invest in the success of our customer to maximize the impact on patient care.

If you are an outstanding professional, passionate about your work, a team player and want to make a difference in the lives of millions of people
- Come join us

Responsibilities:

In your role as
Customer Success Manager, you will support our customers as they transition from implementation to active users of the Ibex products and work with key customer contacts to drive utilization, retention, customer happiness and growth.

A successful person in this role will have strong relationship management skills, knowledge of software implementation, and be a strategic and organized thinker.

As Customer Success Manager at Ibex, you will:

• Manage multiple customer accounts with a focus on product adoption, usage and growth.
• Build and foster longterm relationships and trust with key customer stakeholders.
• Monitor customer satisfaction by tracking product usage and collecting customer feedback.
• Manage customer escalations and drive escalation resolution by working crossfunctionally with Sales, Product Management, Marketing, Professional Services and Customer Support.
• Build value propositions and demonstrate product value to customers to accelerate product adoption, expansion and ensure customer retention.
• Lead and organize customerfacing sessions, quarterly business reviews, onsite visits, etc.
• Act as a customer advocate and communicate the VoC to internal teams to help drive prioritization of requests and inform design of new features.
• Bachelors or master's degree
• At least
  5+ years of handson experience as
  Customer Success, Project Implementation Manager or similar Customer Facing position in the
  Healthcare IT industry
• Experience managing complex client accounts with multiple stakeholders.
• Strong
  data analysis skills
• Ability to communicate effectively with technical team members
• Fluency in
  French language
• In writing and verbal
• Excellent
  English communication skills
• In writing and verbal
• Proactive individual with effective communication skills
• Experience with Digital Pathology
  preferred
• Travel estimated at >35%
• We are an equal opportunity employer and committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.