Salesforce Business Analyst - Lille, France - VO2 Group

Description

Descriptif du poste

Tech and Digital Consulting Company, VO2 Group is an independent international enterprise that unleashes the transformative power of technologies to propel major brands into an era of endless possibilities.

As the leading independent French group, established on equal terms, we operate from Paris, Lille, Montreal, Toronto, Shanghai, Casablanca, Jerusalem, and New York with over 700 consultants

As a global player in customer experience, we engage in everything from business and digital strategy, IT, and data to the design of web and mobile products, as well as the creation of tailor-made digital experiences.

We are the Growth Champion according to LES ECHOS for ESNs in 2023.

We have won the ESG WeImpact Happy at Work 2023 award.

VO2 GROUP, The Bright Side Of Tech.

Job Description

In collaboration with a Practice Manager or Engagement Manager, your objective is to contribute to brand development by leveraging your business and functional skills in Salesforce solutions to successfully deliver high-value projects for our clients.

Key Responsibilities
- Engage in pre-sales activities and participate in the implementation of projects addressing our clients' digital transformation challenges.
- Take full ownership of the solution implementation process:
- Prepare scoping workshops.
- Facilitate user requirement gathering workshops.
- Draft technical specifications and functional requirements.
- Configure and set up the solution.
- Test the proposed solution and ensure the quality of deliverables.
- Provide post-launch support (change management, training, application maintenance).
- Lead understanding, analysis, and modeling of business user needs and solution definition.
- Take responsibility for project design (configuration and/or supervision) and deliverable quality.
- Contribute to setting up platform performance and responsiveness tests to ensure a positive user experience and optimize adoption.
- Assist the client in developing the Solution Roadmap and anticipate upcoming project iterations.
- Master process builders and flows to challenge development teams and ensure adherence to solution deployment best practices.
- Propose, submit, and defend recommendations.

You hold a Master's degree (BAC+5) and have at least 2 years of successful and significant experience in implementing Salesforce solutions.

You are familiar with the platform's limitations and ideally hold at least one Salesforce certification.

Your strong customer service orientation, initiative, ability to work in a team, and comprehensive project management vision will be assets for success in this role.

You excel in communication, active listening, and challenging teams, and you are proficient in both written and spoken English and French.

Confident with clients, you can articulate your viewpoints and challenge stakeholders to guide them towards the best solutions for their needs.

We are seeking a talented individual passionate about innovation and technology, eager to develop concrete and stimulating projects with prestigious clients.