Field Technical Service Engineer - Montreuil-Bellay, France - Amcor

Amcor
Amcor
Entreprise vérifiée
Montreuil-Bellay, France

il y a 3 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description
Field Technical Service Engineer


Location:

Montreuil Bellay, FR
Function:R&D/Innovation Management
Part-time or Full-time:Full-Time
Job Type:Employee
Workplace type:Remote
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.


Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care.

We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025.

In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference.

Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.


JOB DETAILS

Job Title:
Field Technical Service Engineer

Business Group:
Amcor Flexibles Europe, Middle East & Africa (AFEMEA)

Function:
Research & Development

Sub-Function:
Field Technical Services

Location:
France, preferably North West (although not critical)

Line Manager's Job Title:
Regional Field Technical Service Manager

Contract Length:
Permanent

JOB PURPOSE

  • Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials.
    JOB DIMENSIONS
    RESPONSIBILITIES
  • Autonomously provide physical or remote Field Technical Support across customer's and machine
- supplier sites across a multitude of Segments and Applications.
  • Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. Submit monthly report to direct manager.
  • Actively support customer packaging trials from first attempt through to industrial qualification/ramp up. Raise any onboarding concerns/risks to the relevant internal stakeholders.
  • Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio.
  • Rigorously complete/update tracker for the growth opportunities collaborated in. Keep line Manager abreast of constraints or blockers. Autonomously work to a set deadline on various adhoc administrative/reporting tasks.
  • Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner. Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers. Collaborate with external third parties like OEMs to help solve issues. Propose recommendations internally and externally to prevent recurrence.
  • Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc.
  • Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability. Assist with the acquisition of key information needed from the customer in order to support the new product development.
  • Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers.
  • Focus on customer management and satisfaction through onsite support and involvement in new product development.
  • Embody Amcor's Safety Value and follow all Safety rules/guidelines.
  • Demonstrate cost discipline.

QUALIFICATIONS/REQUIREMENTS

  • University engineering/science degree or equivalent industry experience
  • Min 12 years' experience in a similar role in the flexible packaging or packaging machinery industry
  • Good understanding of flexible packaging converting processes and customer packing/filling equipment
  • Knowledge of packaging validation procedures.
  • Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and
- external stakeholders.

  • Fluent in French and English. Additional European languages are a plus.
  • Strong communication/interpersonal skills for external and internal crossfunctional interactions.
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