Customer Network Support Engineer - Massy, France - Ericsson

Ericsson
Ericsson
Entreprise vérifiée
Massy, France

il y a 4 semaines

Sophie Dupont

Posté par:

Sophie Dupont

beBee Recruiter
Description

Permanent Position in Massy (France)

About this opportunity


As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark.

When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology.

This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

Are you in?

Come, and be where it begins.

We are looking for a Support Engineer that will provide technical service and support to our customers.

In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configurate and integrate different nodes and solutions in new and live customer networks.


What you will do

  • Handle customer issues and provide dedicated support
  • Handle Software Update Management (SUM)
  • Performing preventive maintenance, platform dimensioning and health checks
  • Project support: handling technical issues during new installations and upgrades
  • Develop and manage relationship with all partners internally and externally
  • Identify new business opportunities
  • Performing oncall duties when required

You will bring

  • Min 3 years of experience in a technical role: Integration Engineer, Support Engineer or similar
  • Domain experience: IMS and Cloud (VoLTE and Entreprise solution)
  • Good troubleshooting skills for IMS/Cloud products (vMTAS, vSBG, vAFG, vCSCF, MGW/BGF, vUPG, BSP, CEE,..)
  • Planning & organization skills
  • Negotiation & argumentation skills
  • Presentation & communication skills
  • French and English proficiency is required

Why join Ericsson?
At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build never seen before solutions to some of the world's toughest problems. You ́ll be challenged, but you won't be alone.

You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.


What happens once you apply?


Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.


Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.


Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

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