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Description
Customer Success Manager - Clinical Operations France - ParisLocation:
Remote, Full-Time
Veeva Systems is seeking a Customer Success Manager with a focus on Clinical operations in France, specifically in Paris. Join a mission-driven organization at the forefront of industry cloud technology, dedicated to accelerating therapies to patients.
As a rapidly growing SaaS company, Veeva offers extensive growth opportunities, having surpassed $2B in revenue in the last fiscal year.
About VeevaAt Veeva, our core values center around doing the right thing, driving customer success, nurturing employee growth, and prioritizing speed.
Notably, we became a Public Benefit Corporation (PBC) in 2021, committed to balancing the interests of customers, employees, society, and investors.
We offer a flexible work environment, allowing you to work from home or in the office as preferred.The Role
As a Customer Success Manager, you will play a vital role in ensuring customer success with Veeva's Clinical products and services.
Acting as a liaison between Veeva and key customer stakeholders, you will focus on fostering collaboration, addressing escalations, and showcasing value through proactive engagement.
What You'll DoSupport 4-6 large global customers with post-implementation Veeva Vault Clinical applications
Build relationships with customers' application owners to understand strategic goals and challenges
Serve as a trusted advisor, collaborating with Veeva stakeholders to meet customer needs
Conduct customer meetings to demonstrate success and identify additional value opportunities
Provide strategic guidance on optimizing product consumption and the customer roadmap
Facilitate cross-customer collaborations for enhanced opportunities
Requirements
Strong communication skills to convey complex ideas and build rapport with customers
Proven ability to establish relationships with key customer stakeholders, fostering trust and partnership
Emphasis on cross-functional collaboration to address unique customer challenges
Analytical and presentation skills to interpret data and deliver compelling presentations
Empathy and natural curiosity in supporting technical solutions from the customer's perspective
5 years of experience in Life Sciences or 3 years using Veeva products
Willingness to travel up to 25 PERCENT for customer meetings and events
Fluency in English
Nice to Have
Experience in Clinical Research within a Sponsor or CRO company
SaaS/Cloud experience in clinical trials delivery
Background in Life Science, computer science, or related field
Fluency in a European language, preferably German or French
Perks & Benefits
Remote work option
Opportunities for continuous learning and development
Health and wellness programs
1 PERCENT charitable giving
#RemoteFrance
Veeva's headquarters are located in the San Francisco Bay Area, with a global presence spanning over 15 countries. As an equal opportunity employer, Veeva is dedicated to building an inclusive culture and fostering diversity within its workforce.
If you require assistance or accommodations during the application or recruitment process due to a disability or special need, please contact us at [contact email].
