Front of House Communication Manager - Paris, France - On Location

On Location

Entreprise vérifiée

Paris, France

il y a 3 semaines

Posté par:

Sophie Dupont

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Description

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion.

From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals.

The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories.

On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences.

The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet.

Endeavor is also the majority owner of TKO Group Holdings (NYSE:
TKO), a premium sports and entertainment company comprising UFC and WWE.

Salon 24

Thematically designed as a retrospective of the historic Parisian salons, Salon 24 is an immersive hospitality experience inspired by the visionary founder of the modern Olympics, Pierre de Coubertin.

Well known for his involvement with sport, Coubertin's philosophy of "giving ones best and striving for perfection", also translated to a unique advocacy for artistic and cultural expression.

Following in Coubertin's footsteps through the Paris Olympic games from 1924 through present day, Salon 24 will celebrate the evolution of 100 years of sport, art and culture.

THE ROLE
ESSENTIAL FUNCTIONS & RESPONSIBILTIES

Primary Responsibilities:

Coordinate the host agency for around 50 members of host team.
Create the training, make sure all staff members will provide a good image
Manage the staff schedules
Access control and ticketing materials
Staff arrivals and departures
Distribution and tracking of the staff 2nd part passes
Manage the guests arrival
Transport drop off and collection
Tickets management and troubleshooting
Support the F&B Manager and Venue Manager onsite at Maison de l'Amerique Latine with the daily planning and operations of the Salon 24 premium hospitality experience
Manage the FOH staff to ensure guests receive a flawless and premium hospitality offering.
Coordinate daily staffing schedules working directly with both in house and external suppliers (host agency) and report directly to F&B Manager.
Provide a friendly and welcoming meet and greet service with efficiency.
Assist guests throughout their journey and deal effectively with any issues or challenges that arise to make the guest experience a memorable one.

Specific Responsibilities of Deliveries and Front of House Communication Manager:
Front of house operations

Working with the rest of the management team to plan daily run of shows to plan the days events, scheduling in:
Guest appearances
VIP access
Entertainment access
Ensuring all FOH safety and directional signage is up to date and correct
Liaising with the Security director daily to ensure entry to Salon 24 is ready and all H&S criteria have been met
Being the main point of contact for any issues which may arise from the front queue if the senior member of the team or security need an escalation point.

Management of staff

Management of the front of house staff to ensure they are working to the required standard and in their correct positions
Working with the management team to create staffing schedules and ensuring that all positions are covered
Managing the accreditation process to ensure all staff have provided the required information to P24 to enable them to be background checked
All staff will have to be trained on the workings of the venue. This will be the job of each of the Managers to train the staff for their relevant sections.

Operational Cover

On the rare occasion that one of the other floor managers is late or unable to make a shift, all managers should be expected to step in to this position until appropriate cover has been found. This means they should be trained on all areas of the venues should assistance be required.

Other Duties & Responsibilities

This position is responsible for managing direct reports and carrying out managerial responsibilities according to the organization's policies and applicable laws.

This job description is tailored specifically for the role of a Front of House Communication Mana