Director, Relationship Management - Plounérin
il y a 1 mois
Job summary
The Director of Relationship Management is responsible for leading and developing a team of Relationship Managers who manage and grow National Credit Center's existing customer base.This role places a strong emphasis on retention, expansion, dealer engagement, and customer satisfaction by ensuring optimal product adoption,
proactive account management,
and consistent execution of NCC's full product suite strategy.
- Maintain deep expertise across NCC products and services to support RM training,customer escalations,strategic cross-sell and upsell initiatives
- Partner with RMs to identify underutilized accounts and develop proactive strategies to increase adoption,
engagement,and revenue - Analyze attrition and usage trends to identify at-risk accounts and ensure timely,effective retention actions are executed
Description de l'emploi
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