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    Servicedesk / Helpdesk Support - Poitiers, Vienne, France - Ubique Systems

    Ubique Systems
    Ubique Systems Poitiers, Vienne, France

    il y a 2 semaines

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    Description

    Role: Service Desk / Help Desk Support

    Location: Poitiers, France

    Mode: Onsite

    Contract Type: B2B Contract

    Contract Duration: 6-12 months

    Job Description:

    • Take calls from global customers, providing professional and positive responses
    • Good communication skills in English and French
    • ServiceNow knowledge is advantageous
    • Ownership of tickets requiring technical analysis, working towards resolution with end users
    • Handle complex issues escalated from initial support tiers
    • Collaborate with various teams to restore services and address root problems
    • Open to constructive feedback
    • Incident management and service request handling knowledge
    • Establish trust with agents for issue resolution
    • Follow ticket management processes and strive for service level excellence
    • Experience with VDI and ITSM
    • Identify and implement process improvements
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