Customer Quality Engineer Emea - Arras, France - EnerSys

EnerSys

Entreprise vérifiée

Arras, France

il y a 3 semaines

Posté par:

Sophie Dupont

beBee Recruiter

Description

The Customer Quality Engineer shall have the responsibility for solving field issues. Responsibilities will include but not limited to testing both lead acid batteries, lithium batteries, testing chargers/cabinets, understanding charger profiles. Writing reports both internal and external. This position will need to work with Sales, Service, Quality, and Engineering to drive results.

The incumbent will also need to be able to perform root cause analysis that could include disassembling batteries and chargers and investigating failure modes.

This position will also be responsible for writing internal as well as customer response reports. The goal of this position is to solve field issues, drive customer satisfaction and continuous quality improvements.

Essential Duties and Responsibilities

Handling customer claims (8D) coordinating Root Cause Analyses, leading teardowns
Monitor customer quality performance as demonstrated by warranty claims or customer rejections (0km) and initiate investigations accordingly. Contact or visit customers directly to obtain any necessary information.
Work directly with Factory teams to implement process or product changes in order to prevent recurrence of customer defects.
As deemed necessary, the Customer Quality Engineer may visit customer sites to review system settings, installation, procedures, etc. Also, he/she will determine which product(s) to send back to factory for further testing or analysis. Support the Factory & Engineering teams during battery's teardown analysis.
Support regional QMS & Customer audits based on IATF 16949 or specific customers' requirements.
Travel: up to 25%

Qualifications

Engineering degree (Electronics, Electrical, Mechanical, Chemical) and/or equivalent experience.
Around 3 years' experience in Warranty, Customer or Manufacturing Quality (OEM or Tier 1 Automotive experience preferable)
Experience dealing with German Automotive OEM's (Daimler, Volkswagen, Audi,.) will be considered as a plus.
Battery / Charger knowledge will be preferable.
Able to develop a positive crossfunctional team environment driven by solid problemsolving skills.
Demonstrate effective utilization of computer skills (Word, Excel, PowerPoint, SAP or equivalent)
Very effective oral and written communication skills (Mandatory: fluent in English)
Practical knowledge of tools: Control Plan, Flow Diagram, FMEA, MSA, PPAP, 8D, 5Wh