Travel Counselor - Neuilly-sur-Seine, France - American Express Global Business Travel

American Express Global Business Travel
American Express Global Business Travel
Entreprise vérifiée
Neuilly-sur-Seine, France

il y a 2 semaines

Sophie Dupont

Posté par:

Sophie Dupont

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Description
The Traveler Counselor role at GBT is to deliver outstanding travel service experience for our Corporate Business Customers.

By working together as a hard-working team, our Travel Counsellors provide excellent traveler care, first call resolution and the highest quality of customer service to GBT corporate clients.

You will join a highly skilled team of Corporate Travel Counselors located in Neuilly sur Seine and report to a Team Coach.

What will your key responsibilities be?

  • Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts
  • Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated business travel
  • Provide consultative advice, solutions and recommendations
  • Following all legal standard requirements
  • Use positive telephone service techniques;
  • Maintain excellent client relations
  • Coach, develop and mentor more junior Travel Counsellor colleagues in the team as needed
  • Express passion and energy within the organization and always act according to company ethics, values and Compliance guidelines.
What do you need to succeed?

  • Detailed understanding of fares and ticketing rules, for car, air, hotel travel
  • Background in Business Travel, leisure or airline reservation required
  • Proficiency in Amadeus GDS (air, rail, hotel, car booking)
  • Passion for Excellence in Client Service
  • Excellent Professional Communication both written and verbal
  • Act with integrity, and deal sensitively with personal and confidential traveler information
  • Ability to research and resolve customer service and traveler issues independently and as a part of a tea,
  • Problem Solving, with a process improvement demeanor
  • Able to work in a fast pace environment while maintaining a professional rapport and multitask, accepting and adapting to change
  • Learning agility and ability to act on constructive feedback
  • Possess a strong understanding of travel trends and industry standard methodologies
Location

France - Hauts-de-Seine - Neuilly sur Seine


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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