Fraud and Payment Operations Coordinator - Paris, France - Christian Dior Couture

Christian Dior Couture

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Position:

JOB PURPOSE:

The EMEA Payment & Fraud Operations Coordinator is responsible for the operational execution of the regional and central payment/fraud strategy with the proximity of CSC operations.

The EMEA Payment & Fraud Operations coordinator is working in close collaborations with the EMEA Payment & Fraud Manager to receive, implement and feedback all operational tasks regarding the perimeter.

The mission will focus on assisting several internal stakeholders within payment/fraud related processes as well as the search for constant optimization, in alignment with EMEA and Central Payment & Fraud teams, for delivering 3 key objectives in the EMEA zone: 1) Maximizing End-to-End acceptance rate (including authentication, authorization and fraud acceptance rate) for eCommerce activity, 2) achieving best in class payment experiences, and 3) minimizing fraud/chargebacks.

TASKS AND RESPONSIBILITIES:

Share ongoing risk or fraud related activities with relevant business and payment stakeholders.
Support CSC agents and country eCommerce managers on daily requests related to payment & fraud (collaboration with EMEA Payment & Fraud Manager)
Regular review of fraud analysis models to improve efficiency and effectiveness
Regular followup, reporting and analysis of NPS comments regarding payment & fraud
Strong collaboration with EU Payment & Fraud Manager regarding trends, activities and improvements to be shared with Finance and eCommerce organizations
Observe and assist in the processing of all chargebacks and fraud transactions including the management of chargeback markings in fraud management solutions
Process exceptional manual refunds for eCommerce transactions with the CSC
Operational relationship management of regional payment & fraud providers
Create and execute training sessions for CSC agents on common payment & fraud processes, fraud trends and techniques. Distribute periodic fraud awareness messages and bulletins.
Acting as main point of contact for operational fraud/payment requests towards Operations teams (EMEA & Warehouse)
Extremely proactive communications by raising flags when needed and keep all relevant stakeholders well informed of ongoing actions and initiatives
Actively assist in the impact analysis of certain changes and perform support tasks

Profile:

Strong knowledge of the payment processes & payment methodso Strong knowledge of the fraud management life cycle and industry trends
Entrepreneurial drive
High accuracy with detail orientation & data reporting precision
Analytical skills
Ability to work in a time sensitive environment
Ability to prioritize and multitask in a highly complex work environment
Excellent verbal and written communication skills
Proactiveness
Proficient in Excel
Ability to interact with multiple parties keeping a constructive approach
Fluent in English, French is a plus