Customer Technical Support - Boulogne-Billancourt, France - Huawei Consumer Business Group

Description

Main Responsibilities

Distributor and dealer after sale service support:

1. After sale service contract review and negotiation;
2. Regular visit and communication for after sale service issue;
3. Refund reconciliation;

After sale service center repair support:

1. Service providers authentication and contract review, negotiation;
2. Service repair TAT and Repair quality management;
3. Service center repair related technician support;
4. Service center compliance checking and measure;

Spare part:

1. Responsible for overall spare parts business management;
2. Samples management (receiving, package, delivery, etc);

Consumer issue support:

1. Crisis and end user complain handling;
2. Hotline issue support;

Requirements

• Be able to work under pressure and be target oriented;
• Good English and French, both written and spoken;
• Ability to work flexibly, effectively, and efficiently in a fast-paced environment;
• Positive and proactive approach to work;
• Strong quantitative and analytical skills;
• Adapts communication style and works effectively across multiple functions and sites;
• Has after sales service industry or operation management experience at least 1 year.