Market Field Service Manager - Paris, France - Axiom Software Solutions

Axiom Software Solutions

Entreprise vérifiée

Paris, France

il y a 2 semaines

Posté par:

Sophie Dupont

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Description

Job Description:

Job Description - Market Field Service Manager
years of Field service management. Preferably in managing food and drink processing conglomerate corporation accounts.

Experience in handling customers in Weekly/Daily/Monthly/Quarterly Review meetings
Sound knowledge of process adherence and management
Experience in managing Field Support tools, Build management, Server room support, EUC and User Service management functions.
Making sure that antivirus updates and patches are applied effectively and promptly
Enabling highlevel performance benchmarks for access devices, such as PCs, laptops, and mobiles

Service Management

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Capable of converting DSAT into CSAT
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management

Meeting Support

Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems
Educating departmental staff on the effective use of conference room technology

Other Key Skills

Proficiency in leading both physical and virtual teams
Experience in dealing with thirdpartyprovided services
Operational ability in a diverse, largescale environment
Exceptional customerfacing skills
Indepth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Capacity to train and guide junior team members
Ability to manage and prioritize tasks efficiently
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills

Skills and Qualifications