Digital Account Manager - Bordeaux, France - Thermo Fisher Scientific

Thermo Fisher Scientific

Entreprise vérifiée

Bordeaux, France

il y a 1 semaine

Posté par:

Sophie Dupont

beBee Recruiter

Description

As the world leader in serving science, our work is more than something that fills our days - what we do has great purpose.

Our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint.

Our broad customer base, from research to clinical to commercial production means you can have a broad and meaningful impact here at Thermo Fisher Scientific.

All while working in an environment where you will be supported, valued and rewarded for your performance.

About Us:
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance.

Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.

Location/Division Specific Information

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.

The position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in French and proficiency in English.

You will work in a diverse, multi-cultural environment.

Discover Impactful Work
The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in France.

This person will join a new team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

What will be your day job?

Develop and implement a strategy to grow sales within territory while encouraging customers to selfserve on our website.
Contact highpotential customers through phone, video call and social media channels to drive revenue growth:
Understand customer needs, assess potential sales growth and identify the level of account manager support required.
Tailor messaging based on industryspecific challenges, business objectives or initiatives.
Demonstrate how to use our website to find answers and place orders.
Build up a network of customer contacts for further marketing.
Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
Transfer highpotential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
Welcome & profile new customers to the business and support their eCommerce experience right from the start.
Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

Education

Bachelor's degree, Science or Business focus preferred

Experience

Interacting with internal or external customers to understand and solve their problems
Building and maintaining relationships with key collaborators
Able to demonstrate persistence and overcoming barriers to find success
Prior experience in Sales/Customer Service beneficial

Knowledge, Skills, Abilities

Selfdirected and goaloriented
Excellent communication skills and able to build rapport
Comfortable approaching new contacts and able to handle rejection
Digital mindset able to use technology to maximise impact. Knowledge of how to use social media to grow reach is beneficial.
Selfawareness and adaptability
Entrepreneurial approach able to try new techniques to find success
Proficient in English
Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
Travel across Europe (10%), attend regional, national or international meetings

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us.

A one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disab